Expense Service Support Analyst

Job Description

Job Title: Expense Service Support AnalystLocation: PuneAbout BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Risk and Control ObjectiveEnsure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.Dynamic WorkingOur dynamic working programme has been set up to help Barclays colleagues achieve an optimal work/life balance. Arrangements we offer range from working at home and changing regular hours to taking career breaks. Our Dynamic Working initiatives support colleagues at all stages of their lives, helping them with parenthood, caring, further studies and hobbiesDynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility, then please discuss this with the Hiring Manager.Introduction:Expense Service Support Analyst is part of the Service Management function of Travel and Expense. The Analyst will be part of a Global Helpdesk team supporting day-to-day customer queries relating to staff expenses and corporate cards. The Analyst is expected to become familiar with the end-to-end staff expense workflow, policy and procedures. The Analyst will be required to provide assistance to client queries received through multiple channels (telephone and email) in a timely and professional manner.The service support function serves as a central point of contact for guidance on policy, system usage and resolution of issues across card expense and corporate. Activities include:

• Providing guidance on the submission of expense and supporting documentation
• Resolution of audit rejections
• User training on T&E systems navigation and resolution of issues
• Support card enquiries and coordinate with the card team on any required card actions
• Clarification of T&E policy guidelines and spend limits
• Coordinate business MI requests with the Analytics team

What will you be doing

• Answer business users queries through telephone and email, ensure that the queries received through Travel and Expense direct hits SLA targets
• Liaise across T&E functions to resolve business queries
• Assist in user training on T&E systems, policy and procedures
• Identify root cause behind issues and implement necessary solutions
• Drive efficiencies and identify process improvements.
• Monitor and action tickets raised to the Customer Service queue through to resolution/closure

What we re looking for:

• The candidate should have minimum 3 year relevant experience (such as a shared services centre) dealing with internal and external clients.
• Work experiences in financial services industry or large multi-national company.
• Good understanding of the end to end workflows for staff expenses
• Ability to provide insights and innovative ideas around improving workflow and provide end-to-end solutions to business users
• Experience of dealing with demanding and urgent queries/escalations from internal and external clients
• Able to cope with clients from different background and regions globally over the phone or email
• Fast-learner of new procedures and applications
• The candidate should also possess outstanding oral and written English, comfortable with dealing with internal clients over the phone and via emails.
• Candidate should be flexible for working in different shift timings

Skills that will help you in the role:

• Strong command of English language is a must both in spoken and written form.
• Must be able to accommodate flexible shift hours and shift changes on short notice.

• Any additional languages will be a bonus
• Preferred experience and knowledge of SAP Expense and Concur Expense systems

Where will you be working PuneBe More at BarclaysAt Barclays, each day is about being more as a professional, and as a person. Be More @ Barclays represents our core promise to all current and future employees. It s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details.Our ValuesPurpose and Values We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.RespectWe harness the power of diversity and inclusion in our business, trust those we work with, and value everyones contribution.IntegrityWe operate with honesty, transparency and fairness in all we do.ServiceWe act with empathy and humility, putting the people and businesses we serve at the centre of what we do.ExcellenceWe champion innovation, and use our energy, expertise and resources to make a positive difference.StewardshipWe prize sustainability, and are passionate about leaving things better than we found them.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.Our BenefitsOur customers are unique. The same goes for our colleagues. Thats why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.,

Keyskills :
risk management frameworkequipment supplyfinancial servicesservice managementbehavioral trainingregulatory requirementsservice supportsapslasetrisk