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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Security / Detective Services |
| Functional Area | General / Other Software,Sales / BD |
| EmploymentType | Full-time |
The future is being built today, and Johnson Controls is making that future more productive, more secure and more sustainable. We are harnessing the power of cloud, data analytics, the Internet of Things, and user design thinking to deliver on the promise of intelligent buildings and smart cities that connect communities in ways that make people s lives and the world safer and better. What you will do This position provides the highest level of technical support for Software House (C CURE 9000 & iSTAR) security software and hardware products. This level of support is designed to handle lower-volume, time-consuming technical support which generally requires broad technical knowledge and specialization in one or more technologies (network, database, application/web server, hardware). The ability to learn and support an enterprise-level, mission-critical, full-featured suite of products is essential. How you will do it - Manage case load (full escalations and requests for assistance) - Set up environments to reproduce issues and test potential workarounds - Log product defects for submittal to Engineering - Develop and conduct training to internal Support staff. - Mentor Support Technicians - Write and review technical documents (Knowledge, Support Plans, Technical Advisory Bulletins) for internal and public use - Participate in cross-functional and senior level team projects - Leverage opportunities for continuing education - 10 - 15% travel Qualifications - External What we look for Required: - 3 years of experience entering data into a CRM; gathering/analyzing data, and in recording high-quality and sufficiently detailed case notes (Salesforce preferred) - 3 years of technical support experience - 3 years of troubleshooting skills and proficiency in using related tools and technologies - 3 years of customer service experience supporting external customersPreferred: - BS in Computer Science or a 4-year degree in another discipline - Experience with database (SQL Server) backup/restore, creating VMs, installing operating systems and software a strong plus - Familiarity with SQL, XML, XSLT, IIS, VMWare, Hyper-V, . NET, WireShark or similar technologies - CCNA or Network+ certification - MCSE (Data Platform, Business Intelligence, Server Infrastructure, and Communication) or equivalent certification - Experience with video, readers, panels, keypads, CCTV and other access control hardware - Ability to be persuasive/assertive while maintaining a professional demeanor - Excellent written and verbal communications skills,
Keyskills :
internet of thingssmart citiesdata analyticsaccess controlsoftware housedesign thinkingcustomer servicecomputer sciencetechnical supportoperating systems