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for TSR Analyst for Service Desk -PUNE

1.00 to 6.00 Years   Pune   17 May, 2023
PERSONAL NETWORK Hiring For Top MNC Companies
Job LocationPune
EducationNot Mentioned
SalaryRs 3.5 - 5 Lakh/Yr
IndustryIT - Software
Functional AreaGeneral / Other SoftwareTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Greetings from Personal Network !Its a mega drive for TCR analyst, grab this amazing opportunity .HIRING IMMEDIATELY!!!!!!Brief About Client :-A internationally based MNC , A leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management which serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its banner .Experience :- 1 to 6 years in International Voice and its a MUSTQualification :- Any Graduate / UG / 10+2+3 / BE / MCARemuneration :- UPTO 5.5LPL (Based on Current CTC )Location :- PUNECAB :- 2 WAY CAB PROVIDEDSHIFT :-Rotational US Shifts-
    • Candidate should possess excellent oral and written communication skill.
    • Log/Validate all contacts Call Handling Database.
    • Resolve a high percentage of customer problems using the relevant tools and systems.
    • Manage end to end all calls logged, providing regular updates to customers on phone call.
    • Complete follow-on actions as appropriate.
    • Invoke Escalation Procedures within defined time frames.
    • Work to achieve individual and team goals Protect confidential and sensitive information and materials.
    • Ability to multi-task and prioritize
    • Ability to manage commitments to customer, manager, etc
    • Ability to diagnose problems and take corrective action
    For more details reach out the following HR @ PERSONAL NETWORKRaj hidden_mobile Anu hidden_mobileEMAIL : hidden_email PERSONAL NETWORK - NETWORKING FOR A BETTER FUTURE

Keyskills :
remote desktoplaptop supportit helpdeskvoice processincident managementtechnical supportservice desk managementservicenowservice desk

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