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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Consumer Durables / Electronics |
Functional Area | General / Other Software |
EmploymentType | Full-time |
The IT Global Operations Center Engineer will be a part of a Global Service delivery team providing a single point of contact for all aspects of operational support for Nuance IT services. This role will be in the Global operations center team located in Pune, India. This team will provide daily support and monitoring of Nuance s global network, telecomm and infrastructure services. This position will work with the other IT Operations teams to manage multiple priorities, help solve complex issues, and develop skills required to support the efforts of the Global IT Operations team as a whole.
Must have a customer service frame of mind, enjoy working in a fast paced, team oriented environment, and have good organizational and communication skills. Self-motivated, flexible, and willing to work under pressure is key to this role.
Responsibilities:
Function -Tools
Network- Solarwinds
Network -Syslog Monitoring
Telecom-Partly Whats Up Gold
Telecom -AVAYA PBX Email Alerting
Knowledge, Skill, Qualifications:
Required Skills:
Preferred Skills:
Keyskills :
global it operationsit servicesservice deskit operationsitil certifiednoc operationscustomer servicecomputer scienceservice deliveryalarm monitoringglobal operationsnetwork monitoringoperational supportcommunication skillstechnical operation