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GPAM Operations (Global Privileged Access Management)

5.00 to 10.00 Years   Pune   04 Jun, 2021
NMS Consultant Hiring For Leading IT Company
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

  • Providing Windows Administration and Operations Support for Windows based Security Applications (PAM)
  • Act as a single point of contact for all Windows based PAM Applications requests (Level 2* requests)
  • Liaise closely with level 3 support and service management in Munich
  • Monitor and manage smooth execution of Windows based GPAM Applications
(Provide Level 2 Support to users/customers)
  • Resolving all service requests, incidents and problems (Level 2) related to Windows based GPAM Applications in time with expected quality
  • Manages configuration and administration of Windows based GPAM Applications
  • Documenting all issues in the ticketing tool, knowledge transfer sessions and issue resolution approaches
  • Resolves Firewall and routing issues along with the responsible teams
  • Administrate the GPAM Active Directory Controllers
  • Configure the Windows Clusters
  • Consult other parties within company in alignment with the existing security standards
* Level 2 resolves service disruptions as soon as possible without asking for support from software or hardware vendor. If level 2 is unable to resolve certain incidents, level 2 can hand them over to level 3.
  • Troubleshooting and provide resolutions to issues and problems raised for Windows platforms and infrastructure
  • Troubleshooting and provide resolutions to issues raised for performance of applications
  • Provide maintenance of Windows Server
  • Perform backup / restore tests, perform smoke tests
  • Perform software installations including software version updates, updating of license keys and agents
  • Schedule maintenance windows, clean-up and perform housekeeping Servers (logfiles, moving paging files, )
  • Monitor the server logging and server performance
  • Resolve customer issues
  • Act proactive and monitor the system
Desired Candidate ProfileTechnical Skills (Mandatory)
  • Advanced skills in Windows Server and Active Directory
  • Basic skills in Network, Firewalls and UNIX-Based Operation Systems
  • Application Administration on Windows Servers
  • PowerShell knowledge
  • Knowledge of SLA, incident-, problem, change process handling

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