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Guest Services Associate

4.00 to 9.00 Years   Pune   04 Apr, 2023
Master Staffing Solution
Job LocationPune
EducationNot Mentioned
SalaryRs 4.5 - 10 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaGeneral / Operations ManagementCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Monitor all check in of guests and administer all complaints and requests and ensure effective resolution of same.Manage all special requests and monitor all guest special requests and provide wake up calls to all guests.Greet all customers on phone pleasantly and transfer call to appropriate department as required according to company standards.Perform all housekeeping duties such as cleaning room suites and ensure proper maintenance of rooms.Administer all reservations for guests and forecasts requirements and handle various cancellation requests of guests.Manage all communication with shift employees and maintain a log book to maximize profit for facility.Monitor all front desk and cafe operations and ensure efficient stock in lobby and caf areas and administer all safe deposit boxes for guests prior to check in.Ensure compliance to all safety rules and regulations and maintain safety for all employees.Perform all check in procedures for guests on an everyday basis with help of both computerized and manual methods and ensure guest satisfaction.Monitor all cash transactions for front desk employees according to bank agreement policies.Monitor and operate various PBX equipments and manage all calls and schedule all wake up calls and provide services to guests as per requirement.Monitor all check in of guests and administer all complaints and requests and ensure effective resolution of same.Manage all special requests and monitor all guest special requests and provide wake up calls to all guests.Greet all customers on phone pleasantly and transfer call to appropriate department as required according to company standards.Perform all housekeeping duties such as cleaning room suites and ensure proper maintenance of rooms.Administer all reservations for guests and forecasts requirements and handle various cancellation requests of guests.Manage all communication with shift employees and maintain a log book to maximize profit for facility.Monitor all front desk and caf operations and ensure efficient stock in lobby and caf areas and administer all safe deposit boxes for guests prior to check in.Ensure compliance to all safety rules and regulations and maintain safety for all employees.Perform all check in procedures for guests on an everyday basis with help of both computerized and manual methods and ensure guest satisfaction.Monitor all cash transactions for front desk employees according to bank agreement policies.Monitor and operate various PBX equipments and manage all calls and schedule all wakeup calls and provide services to guests as per requirement.

Keyskills :
open-mindednessdecision-makingnegotiation skillsadaptabilitycollaborationcommunication skillsactive listeningflexibility.business sense

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