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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Administration / Facility / Transport,HR |
EmploymentType | Full-time |
Job InformationJob TitleAssociateOrg RoleBusiness UnitIndia Human Captial Management (HCM)Service Delivery Model (SDM)Workforce Adminstration (WFA)Org LevelAA ( Entry)ScopeSummaryThe Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams.ResponsibilitiesAcquire process knowledge from SME (Internal/Client) & be process certified.Participate and successfully complete role related training programs.Responsible for appropriately managing assigned tasksResponsible for processing transactions of low complexity.Ensure consistent productivity & accuracy as per team requirements.Ensure timely and accurate service delivery as per client SLA s and adherence to client contractual commitmentsProvide prompt responses to queries from Internal or External stakeholdersFollow Data Privacy and Code of Conduct standardsEnsure compliance to Time Recording guidelinesAdherence to floor policies, team schedule and leave plans.RequirementsCompetenciesPassion for results:
Keyskills :
slaschedulewfasapbasicpromptdata privacyservice deliverytyping speedclarifybusinessphotographic memorycommunication skillsexcelsmetrainingcode of conducthr processeslisten