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hiring for Associate

1.00 to 2.00 Years   Pune   06 Jan, 2021
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaAdministration / Facility / Transport,HR
EmploymentTypeFull-time

Job Description

Job InformationJob TitleAssociateOrg RoleBusiness UnitIndia Human Captial Management (HCM)Service Delivery Model (SDM)Workforce Adminstration (WFA)Org LevelAA ( Entry)ScopeSummaryThe Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams.ResponsibilitiesAcquire process knowledge from SME (Internal/Client) & be process certified.Participate and successfully complete role related training programs.Responsible for appropriately managing assigned tasksResponsible for processing transactions of low complexity.Ensure consistent productivity & accuracy as per team requirements.Ensure timely and accurate service delivery as per client SLA s and adherence to client contractual commitmentsProvide prompt responses to queries from Internal or External stakeholdersFollow Data Privacy and Code of Conduct standardsEnsure compliance to Time Recording guidelinesAdherence to floor policies, team schedule and leave plans.RequirementsCompetenciesPassion for results:

  • Be committed to perform the job to the highest possible standard
Client Centricity: Ask questions and show keenness to understand client perspectiveMeet timelines with minimal or no escalationDemonstrate responsiveness to client needs and requestsEffective Communication:Listen intently and ask questions to clarify understandingUnderstand given data and structure further communication based on the understandingCollaborative Working:Work well with colleagues from different parts of the organization.Make changes in own way of working for the benefit of the client, organization and other relevant stakeholders.Problem Solving & Decision Making:Seek and analyze data and information pertaining to the issue at handDisplay a sense of urgency in accomplishing goals and takes actions to ensure results.Learning Agility:Demonstrate eagerness to learn on the jobApply learned concepts and skills on the job with guidanceSeek necessary help to deliver results in new and ambiguous situationsExecution Excellence:Clearly understand work expectations & prioritize critical activitiesEducation & SkillsBachelor s Degree (preferably Commerce/Accounting)Basic understanding of WFA, HR processes (COE and Ops)Working Knowledge of SAP HCMWork experience of 0-24 monthsGood written & verbal (English) communication skillsWorking knowledge of computer applications including Excel & WordTyping Speed of minimum 25 WPM & 90% AccuracyWork ConditionsFlexibility to work 24*7 shift timingsOccasional extended work hours to meet business needsMobility across client teams,

Keyskills :
slaschedulewfasapbasicpromptdata privacyservice deliverytyping speedclarifybusinessphotographic memorycommunication skillsexcelsmetrainingcode of conducthr processeslisten

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