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Hiring for Fraud Analytics - Team lead

8.00 to 13.00 Years   Pune   02 Aug, 2023
CAREER GUIDELINE SERVICES INDIA PRIVATE LIMITED
Job LocationPune
EducationNot Mentioned
SalaryRs 9 - 12 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Dear Applicant,Hiring for Fraud Analytics - Team leadLocation - PuneUS night shiftctc upto 13lpaExperience indebit & credit card frauds, chargeback, fraud and dispute investigating , payments.Level TLExp required:-Total exp of 8 + yrs and min 2yrs team handling ,People Management :- 15 to 20 FTE reportingLocation : PuneShift : US Shift (5 Days Work from office) andShift Window:- 3:30 P.M to 4:30 A.MBudget max 13 LacFrom immediate to 30 Days max NP. Monitoring debit/credit fraud trend, investigating emerging threats and quickly developing and deploying newstrategies to manage those threats. Proving innovative solutions for formation/strengthening of fraud risk tools for prevention, detection and monitoring offrauds in cards. Need to handle multiple simultaneous tasks, prioritize work, and remain functional under pressure and aggressivetimelines. Reviews and investigates customer cases, reports, and work for potential and actual loss; minimizes fraud, AML and/ororganizational risk. Responsible for early detection of suspicious activity, control and prevention of losses. Research and analyses bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Periodically Review SOP/KOP process procedure and update for any changes on time. Follow standards and practices to mitigate fraud and other risk exposure and loss. Shares best practices amongst theteam and/or service partners. Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or externalstakeholders as appropriate Work collaboratively with a diverse team of operational agents, subject matter experts, PEX && MIS team. Develop complex technical rules/scenarios to maximize the effectiveness of card fraud detection and preventionprograms, Analyse fraud detection alerts and assess need for further investigation and process charge back activities. Research/ Survey activity regarding fraud and risk. Filter and clean data by reviewing Business operation reports and performance indicators reports to locate and correctthe problems. Having regular connect with stakeholders (line of business onshore) to address issues and share data points &&progression reports on timely manner. Locate and define new process improvement opportunities Build, develop and maintain data models, reporting systems, dashboard and performance metrics support that supportkey decisions. Prepare customized reports as per the business requirements. Automate and standardize regular reports and process. Coordinate with IT for system && application issues and MIS team for data reporting. Reviews and investigates customer cases, reports, and work for potential and actual loss; minimizes fraud, AML and/ororganizational risk. Responsible for early detection of suspicious activity, control and prevention of losses. Research and analyses bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Uses defined research procedures to identify and resolve issues. Starts to identify trends. Follows standards and practices to mitigate fraud, AML and other risk exposure and loss. Shares best practices amongstthe team and/or service partners. Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or externalstakeholders as appropriate.Interested Candidates Contact HR Umme@hidden_mobile /hidden_email

Keyskills :
creditfrauddebit cardsfraud investigation

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