Information Developer / Technical Writer

Job Description

Description and RequirementsFrom core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.The Information Developer is a writing member of the IDD team with responsibility for authoring and updating content forenterprise software products and solutions.In this position, the Information Developer is an active participant within IDD and with other cross-functional colleagues,such as those in engineering, QA, product management, customer support, product operations, and education.Though the Information Developer will receive guidance from more senior team members to work efficiently andeffectively with IDD standards and processes, the expectation is that the Information Developer will be a contributingmember of the team quickly.Primary Role & Responsibilities:

• You will contribute to the development of high-quality technical documentation by working with information developers and cross-functional colleagues to design, scope, develop, edit, and publish technical content as directed by documentation project leaders.
• Under direction from IDD management and lead information developers, take ownership of the documentation for a product or product area. Peer edit documentation.
• You will create and work to documentation plans. Work to project plans.
• You will work with reviewers and editors to ensure that content is technically accurate, appropriate for the intended audience, and consistent with BMC product documentation standards.
• Deliver documentation on time and with the highest quality possible.
• Create documentation inappropriate delivery formats, such as wiki topics and PDF.
• Work with more senior information developers to understand and use a feature and use case design documents.
• Work with more senior information developers to develop a working knowledge of features and use cases being documented.
• Participate in meetings to learn about products and features. Conduct interviews with subject matter experts. Gain an understanding of assigned products through guided training and individual study. Install and work with
• prototype applications.
• Gain awareness of customer issues and documentation usage from a customer perspective through field reports and IDD customer feedback calls.
• Monitor the problem tracking database to identify documentation problems. Ensure that documentation defects are corrected.
• Improve products by reporting defects, and by participating in activities such as IDD workshops and usability sessions.
• Help other information developers as required to meet deadlines.
• Make recommendations to improve the content model, style, and structural elements of BMC documentation.
• Learn, follow, and contribute to department and project standards, processes, and procedures.
• Report accurate and timely status for all assignments. Escalate issues to management.

Qualifications:

• Minimum 2 years experience developing technical documentation for enterprise software users, system administrators, and other technical audiences.
• Hands-on experience with accepted industry-specific authoring tools, such as Confluence wiki, FrameMaker, RoboHelp, Javadoc Help, HTML, XML, Adobe Acrobat, SnagIT, Paint Shop Pro, and so on.
• Proficient technical writing skills.
• Recent experience developing technical documentation for software products.
• Prefer recent experience authoring content in a wiki environment.
• A working understanding of the documentation development process, the software development process, and product lifecycles.
• A working understanding of the relationships between cross functional teams. A willingness and ability to work effectively with and within the processes and systems established by those teams.
• Ability to quickly learn and document the use, features, and benefits of software products and solutions for technical audiences. Ability to quickly learn new technologies.
• Basic understanding of iterative and Agile project management methodologies.
• Excellent communication and interpersonal skills, with the ability to work effectively with globally distributed and culturally diverse departments.
• Ability to balance individual documentation ownership and team-based documentation delivery. Ability to balance work volume and quality documentation. Ability to handle multiple projects effectively.
• Ability to maintain creativity while working within IDD standards and guidelines.
• Ability to maintain professionalism when representing IDD. Help IDD cultivate good working relationships with groups internal and external to IDD and BMC.
• Characteristics: professional, high energy, strong technical aptitude, flexible, independent, detail-oriented, selfstarter, good follow-through, willingness to accept responsibility and accountability, willingness to accept assignments as dictated by the needs of the business, and a strong commitment to teamwork.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, sex, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, protected veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page .,

Keyskills :
documentationuse casesuse caseadobe acrobathtmlhandle multiple projectsagile project managementlotus notespaint shopframemakercustomer supportonline help