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Invite for Manager - Credit Operations

3.00 to 11.00 Years   Pune   27 May, 2023
Bajaj Finserv Lending Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / TaxGeneral / Other Software
EmploymentTypeFull-time

Job Description

    * Duties and Responsibilities - Candidate would be leading end-to-end Dialer management for assigned Contact Centre Responsible to work in close tandem with onsite Dialer Executives (Partner/Vendor employees) for BAU strategy execution Receives direct communication from Business SPOCs for campaign/data management Coordinates with all Product/Account/Business SPOCs for daily Campaign management & Dialer BAU Accountable for the daily setup of and monitoring of calling campaigns & strategies Responsible for seamless dialer execution through the day Should identify potential non-efficient campaigns/data-sets & inform respective stakeholders accordingly Real-time altering campaign execution parameters to maximize efficiency/effectiveness Devise & execute database strategy (in tandem with Business teams) for Outbound Calling Liaison & escalates to IT for all issues/ technical assistance (CISCO SIP etc.) Flag-off necessary cautions with respective stakeholders regarding KPI s , * Knowledge Graduation Experience Minimum of 3 years of active outbound Dialer management in a Contact Centre Skills Should have first-hand experience in Contact Centre Dialer Management Experience on CISCO (& Genesys) preferred Additional Skills (non-mandatory) Experience on CISCO (& Genesys) would be an added advantage Know-how of market-wide dialer applications/tools

Keyskills :
outbound callingdialer managementcorporate liaisoncampaign executionstrategy executioncampaign management

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