IT Operations Analyst

Job Description

Requires working technical knowledge and expanded conceptual knowledge of IT operations. Works under a moderate level of guidance and direction. Performs a range of technical assignments and solves moderately complex problems under guidance of established policies and procedures. Participates in the configuration, installation, maintenance and upgrades of computer systems hardware and software. Restores files or systems by assisting with designing, writing and implementing back-up procedures. Provides operational support for the organizations information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices. Assists with recovery procedures, scheduling and back-ups and monitors batch processes. Contributes to moderately complex aspects of a project. Assists in the development, maintenance, and support of various systems and tools. Supports the achievement of goals through own personal efforts.

• Requires working technical knowledge and expanded conceptual knowledge of IT operations. Works under a moderate level of guidance and direction. Performs a range of technical assignments and solves moderately complex problems under guidance of established policies and procedures. Participates in the configuration, installation, maintenance and upgrades of computer systems hardware and software. Restores files or systems by assisting with designing, writing and implementing back-up procedures. Provides operational support for the organizations information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices. Assists with recovery procedures, scheduling and back-ups and monitors batch processes. Contributes to moderately complex aspects of a project. Assists in the development, maintenance, and support of various systems and tools. Supports the achievement of goals through own personal efforts.
• Job DescriptionCompany Overview: Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applicationsPosition Overview:The IT Operations Team is a part of Wolters Kluwer Global Business Services (GBS). GBS is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications.We are looking for IT Operations Analyst with the following technical skills
  • Microsoft Az-104 Certified
  • Knowledge of IAAS/PAAS on Windows Azure Cloud Platform
  • Knowledge of Azure ILB/AppGateways/Traffic Managers
  • Knowledge installation/migration/upgradation of Windows 2012/2016 servers
  • Troubleshooting issues with Windows 2012/2016 servers.
  • Experience on supporting application like Web apps, Websites and application hosted on IIS.
  • Hands on Experience on IIS administration.
  • Knowledge of application deployment tools and deployment processes.
  • Incident and change management process knowledge ITIL is preferred
  • Good Understanding about Networking tools and Network related troubleshooting
  • Good understanding on storage and backup administration
  • Good Understanding and troubleshooting skills on Active Directory/GPO/DHCP/DNS
  • ITIL experience and experience on Release and Build deployment experience
  • Understanding of various monitoringtool(Eg:SCOM,F5,AppDynamics,PRTG,Pagerduty)
  • Understanding of ticketing tools like Service Now and Jira
  • Hands on Experience on Microsoft Azure
  • Experience on Application Operations and Azure Devops skills are preferred.
  Essential Duties and responsibilities:IT OperationsUses appropriate tools to deploy and troubleshoot applications and deployments.Follow all the processes defined by theBusiness to ensure the expected outcomesApplication installation, management, upgrade and maintenance.Effective use of IT infrastructure components and monitors their performance Monitor applications and troubleshoot to ensure 100 % system availability. Provide Feedback to dev andQa teams to follow the best application deployment and ITIL processes.Maintain technical documentations Relationships and engagement:Implements Team engagement/ good communications with Team andrelevant stakeholders, for examplehandling of incidents; problems and issues; managingresolutions; change managementcorrective actions and lessons learnedcollection and dissemination of relevant information. Uses feedback from customers and stake holders for effective work relationship.Job Qualifications &ExperienceEducation:Preferred: Bachelors degree in ComputerScience, or a related fieldPreferred Domain Expertise Certificates depending on role:Azure Certified Windows CertifiedExperienceMore than 05 years IT ExperienceMore than 03years experience within an IT Operations RoleMore than 02years experience working with Cloud ComputingOther Knowledge, Skills, Abilities or Certifications:Experience in migrating services to Public Cloud (Azure)Soft Skills RequiredExcellent analytical and problem-solving abilitiesExcellent communication and presentation skillsStrong client-service orientationSound business acumen and strategic skills Excellent oral, written and interpersonal communication skills; including strong presentation skills.Strong client-service orientationA positive attitude and the ability to thrive in a collaborative environment.Outstanding organizational skillsAbility to collaborate effectively at all levels and functions

Keyskills :
customer relationsreportingmisslaaccountsweb serverscost savingsit operationsdrive resultsbusiness unitsticketing toolsproblem solvingbusiness acumendatabase serverschange management