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IT Professional - Hardware Support

2.00 to 4.00 Years   Pune   07 Jan, 2021
Amdocs Development Center India Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaHardware / Telecom Equipment Design
EmploymentTypeFull-time

Job Description

Responsible for setting up, configuring, maintaining and supporting the PC endpoints used by employees in the organization.What will your job look like

  • You will install, repair and analyze hardware, software, and peripheral equipment, following design or installation specifications.
  • You will document service request with appropriate communication with customer for resolution, and observations, if any, using incident and service request management system
  • You will understand business requirements and provide appropriate solutions within the approved budget and timelines.
  • You will provide appropriate support according to roles and SLA.
  • You will comply with and be aware of HW, SW and Security policies
  • You will collaborate with other IT domains and non-IT stakeholders to provide the required level of service and incident resolution.
  • You will manage relationships with relevant PC vendors for hardware and software needs, as required.
  • You will ensure timely support to VIP customers and appropriate TAT for critical project requirements.
  • You will participate in POCs and global PC projects, and undertake testing of new generation PC equipment such as desktops, laptops, screens, dumb terminals.
  • You will support war-room provisioning, town-hall support, meeting room support, etc.
  • You will create and update process documentation and the relevant records to support compliance requirements related to ISO-20000:2011 certification.
  • You will manage and lead Root Cause Analysis, Lessons Learned and prevention processes to meet high standard deliverables and ensure company methodology is followed.
All you need is.
  • B.Sc. in Industrial Engineering / Software Engineering.
  • Minimum2 years of PC support experience.
  • Hands on experience in Skype/Outlook/VPN/Active Directory.
  • Hands on experience on Hardware Support is a must.
  • Hands on experience in Windows 7/10 is a must.
Why you will love this job:
  • You will be working on market leading software for the telecommunications industry.
  • You will be provided with a rare learning opportunity within an experienced team, to work on high-end technology.
  • You will be working within an extremely diverse and multi-cultural environment, and a fast growing and dynamic organization.
,

Keyskills :
softwareinstallrepairanalyze hardwareperipheral equipment

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