IT System Engineer

Job Description

A technically brilliant application support analyst who is passionate about delivering high quality application services to theinvestment bank stake holders. Take part in Major Incident Management, Problem Management and Request Management utilize their IT and business skills to interact with internal and external clients support the Service & Product Manager across several technical domains uphold high standards for timely issue resolution contribute expertise to the management of existing and new IT products and services optimise the service issues and gaps and implement service quality Optimize operational procedures to improve efficiency, reduce time to restore and minimize costs Perform the full spectrum of Production Support responsibilities, based on the ITIL Framework: Incident and ProblemManagement, Release Management, Risk Management Incident Management: Ability to assess the impact and urgency, diagnose the application issues using logs,coordinate with relevant teams to resolve the incidents, keep the stake holders updated with the progress. Problem Management: Ability to deep-dive into the recurring issues and find the root cause by analysing the logfiles, symptoms, timing, etc. Ability to articulate and influence the development team, infrastructure team and othersto provide a solution to fix the root cause and prevent the recurrence of issues. Change Management: Well versed with ITIL processes , procedures and ability to act as a strong gate keeper to theproduction environment. We expect the person to be able to assess the changes from all dimensions impact, risk,performance and help to implement the changes in a controlled manner Business Continuity Management: Understand the purpose of BCM, participate in BCM tests, experience in handlingreal time fail over activities. Automation and efficiency Improvement : A person who is passionate about the new tools ( SPLUNK, APPDYNAMIC,etc.), technologies ( Unix, Oracle, Java, Informatica etc.), and processes ( ITIL, DevOps, Agile) and adopt them in the workingenvironment to increase the efficiency and effectiveness.Your teamYou will be part of global application support group (TOC Group Function) which provides L2 application support to the stake holders inthe GF Finance business, covering GDBS, LCR, Axiom Reporting and PNL daily/monthly submission, Monthly Valuation Submission. The team is global in nature and is responsible for the full spectrum of support from front-line user support,through to complex system support, to release and environment management., experience in application support (3+ years) experience in the Finance or Banking Industry. Technically proficient in UNIX/LINUX, Shell Scripting, Perl, RDBMS, Autosys-Knowledge of RDBMS (Oracle, SQL Server and Sybase)-Ability to troubleshoot complex SQL queries-Knowledge of application servers Apache-Knowledge of Web Service and Cloud technologies (Azure preferred)-Knowledge of Microservices driven architecture and RESTful APIs.-Strong aptitude to learn new technologies-Knowledge of container technologies-Knowledge of monitoring tools like Splunk, AppDynamics, AppInsight-Knowledge of Automation tools like Automation Anywhere and IPCenter preferred-Flexible to work in APAC/EMEA hours. Familiarity with ITIL processes (Certification preferred) solid technical and presentation skills experience in working with Global teams excellent & proven Incident management and organization skills Customer centric mindset, autonomous and self-driven, multi-tasker Ability to work under high pressure, fast paced environment Quick learner and ability to adapt the new technologies, tools and processes. Maintain high level of availability and act as a complete team player. Ability to context switch. Techie first. Highly hands-on at all levels Demonstrate high level of agility and proactivity Experience in collaborating with internal and external teams Passion to drive continuous improvement. methodical, concise and accurate, with strong attention to detail the ability to work with different cultures and nationalities have very strong communication skills (written & verbal) and must be able to: leverage your influencing skills to gaininternal support; operate independently with limited supervision; and establish a solid working relationship with,vendors, technical staff, Senior business & IT executives, and support team peers. keen to learn new technologies and build a solid understanding of the business context of the applications. have a strong focus on ownership of issues and commitment to resolving them

Keyskills :
troubleshootingcustomer relationsjavasqlnetworkingmajor incident managementglobal application supportstrong communication skillssql serverroot causeuser supporthigh pressuresystem supportshell scripting