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IVR Routing developer

10.00 to 12.00 Years   Pune   25 Jun, 2023
Talent HR Networks Private Limited
Job LocationPune
EducationNot Mentioned
SalaryNot Mentioned
IndustryRecruitment / Staffing / RPO
Functional AreaComputer Technology Integration
EmploymentTypeFull-time

Job Description

Experience : 10+ years

  • Experience in Routing strategy analysis, design, development and testing for both voice and multimedia(Email / chat / whatsapp).
  • Work/Troubleshoot all inbound interactions (Chat, email, Call) from customers.
  • Experience in developing Routing strategy using IRD.Having wide range of technical experience in architecture definition and implementation of various Enterprise and voice-based systems.
  • Extensive Experience in Inbound Voice, T-Server/SIP Server deployment troubleshooting,.
  • Routing designing and its troubleshooting, reporting knowledge.
  • Extensive experience in Computer Technology Integration (CTI), Universal Routing Server (URS), IRD (GUI), T-Server, SIP Server, StreamManager, Stat Server
  • Experience in creating, Developing Deploying Routing Strategy using IRD based on the business requirement.
  • Experience in the complete Software Development Life Cycle (SDLC).
  • Highly motivated team player with excellent interpersonal, technical and communication skills
  • Good analytical and debugging skills
  • Hands-on Experience with IVR scripts, ACD routing, API integration

Keyskills :
Software Development Life CycleGuiTestingApi IntegrationSdlcmultimediaCtiVoicewhatsappEmailStat ServerUniversal Routing ServerInbound VoiceSIP Serverreporting knowledgeDesignURSDeploymentDevelopmentIVR scriptsStreamManagerChatTrouble

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