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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Rs 3.0 - 7 Lakh/Yr |
| Industry | IT - Software |
| Functional Area | IT Operations / EDP / MIS |
| EmploymentType | Full-time |
Greetings from Live Connection !!Hiring for IVR SupportLocation : PuneSkills and Experience:Knowledge of Voice and/or Data Networking technologies and Next-Generation Contact Center Telephony Solutions.Ability to collaborate, communicate, and effectively influence a wide spectrum of people in Business and Technical domains respectively.Experience with and conceptual understanding of solution design with Cloud platforms.Strong scripting, programming and analytical skills.Demonstrated decision making and problem-solving skills.Hands-on experience on enhancing/administering/troubleshooting issues with below Genesys/Contact Center suite of applicationsAgent Desktops (WWE)Platform Administration (GAX)Agent Setup (GA)Speechminer (GIR)Work force Management (WFM)Designer (Composer)Callback/ClicktoCallOutboundReporting GCXI (Interactive Insights)Pulse Reporting (CCPulse)Call routing (URS/ORS)Chat (Multimedia)Avaya Call Recording (AWFOS)Avaya Softphones (One-X Agent/Communicator)Emiprix Hammer on Demand/CallMasterIf interested, kindly share your CV to ********@liveconnections.in by mentioning your current & Expected CTC with Notice Period
Keyskills :
ctcroutingsolution designoutbounddesignbusinessforce managementbehavioral trainingcall routingspectrum managementworkforce managementchatcloudpulsereportingivrcontact centerproblem solvingavaya