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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | IT Operations / EDP / MIS |
| EmploymentType | Full-time |
In Depth understanding of Service Desk operations. Good understanding of ITIL framework and processes. Focus on continuous service improvement, customer experience and Service Delivery Manages the day-to-day operation to ensure team is achieving the client and internal goals and objective Ensures that contractual requirement for the engagement are met. Effectively Manages expansion of the engagement Ensures seamless communication and interaction with the all internal & external stakeholders including the client. Acts as a contact and escalation point for all operational complaints and escalations Manages the whole operation with respect to people related matters, on the engagement level is responsible for retention and job satisfaction Is responsible for team members satisfaction, including welfare events and teambuilding s. Employee shall deal with sensitive/financial information of a client/internal Infosys processes Work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.,
Keyskills :
service deskteam buildingremote supportitil frameworkservice deliverysatisfactioncustomer experienceservice improvementlanitilformswelfarelaptopsretentionoperationsengagementescalation