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Jr. Customer Service Executive - B1101 1

0.00 to 4.00 Years   Pune   18 Jan, 2024
Tata Communications
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    JR Exe - RIP, OSPF Customer and Backbone trouble shooting through NMS tool Working knowledge and troubleshooting Network Protocols (RIP, OSPF, EIGRP and BGP) Configure Verify router hardware and software operation using all commands Knowledge in various networking concepts like TCP / IP, VLAN and switching concepts. Troubleshooting layers 1, 2 and 3 of the OSI Model. Knowledge of Monitoring Tools, Parameters being monitored. Creation of implementation standards and configuration templates. Management of Firewall policy managers.Broad outline of the Role The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose - Broad objective of the roleOperating Network - Key ExternalOperating Network - Key InternalSize and Scope of Role - FinancialSize and Scope of Role - No. of direct reportsSize and Scope of Role - Total. team sizeSize and Scope of Role - Other size parametersMinimum qualification & experience Graduate with 0-4 years of experienceOther knowledge/skills Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domainKey Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved and work proactively to maintain the same.Technical CompetenciesKnowledge / SkillsCommunication Skills,

Keyskills :
RIPOSPFEIGRPBGPTCPIPVLANswitchingtroubleshootingOSI ModelMonitoring Tools

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