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LE Application/ Product Support Engineer - .Net Web Applications

3.00 to 6.00 Years   Pune   17 Aug, 2023
BOYEN HADDIN CONSULTING AND TECHNOLOGY PRIVATE LIMITED
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaEngineering Design / Construction
EmploymentTypeFull-time

Job Description

    Environment Application/ Product Support Basic Traits: - Problem-solving skills - successful production support engineers excel at resolving problems encountered by users, whether these require only quick fixes or major collaborative efforts across various departments - Technical expertise - Regardless of their industry, all support engineers have a deep understanding of the product they handle as well as the processes behind it - Customer service - Support engineers must communicate well with customers, paying attention to their concerns and providing clear, regular updates for ongoing requests - Attention to detail - its crucial for production support engineers to be mindful of details since their tasks include creating extensive documentation, tracking errors, and making changes to products - Multitasking - production support engineers handle technical issues from multiple customers at the same time, along with other responsibilities such as writing reports and participating in manufacturing or development Mandatory: - 4 to 6 years overall end user support experience, meeting. - Very good communication and interpersonal relation skills in an international environment, - Ability to adapt to either technical or business people - At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail). - Up to 3 years work experience in an Enterprise application support environment would be preferred. - Exposure working in IIS hosted web application is preferred. - Good understanding of Windows Server & MS SQL Server concepts is required. - Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems. - Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like .Net / SQL / IIS /Message Queues/ Restful services - Strong interpersonal & English skills including documentation and preparation of status reports. - Experience working with customers from European region would be a plus. - Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus. - Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets. Specific Assignments: - Provide functional level of support and troubleshooting of .Net based web applications. - Log tickets based on end user requests to resolve queries within SLA. - Perform initial investigations to identify origins of issues. - Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA. - Create and maintain open tickets for follow-up, report ticket status to users on the basis specified in the SLA. - Build, maintain and communicate weekly & Monthly statistics to management. - Participate in outage bridges to ensure timely resolution of service impacting problems and accurate communications to stakeholders. - Build knowledge base further with the help of EOL Business Analyst team depending on the tickets logged. Role: Product Manager - Other Industry Type: IT Services & Consulting Department: Product Management Employment Type: Full Time, Permanent Role Category: Product Management - Other

Keyskills :
.net web applicationsle application

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