Lead Support Engineer

Job Description

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.Working FlexiblyWe re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers and clients needs. Whether you have family commitments or you re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager and your request will be reviewed subject to business needs.Hybrid Working . BUK & BX All locationsWe are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date. Please discuss the detail of the working pattern options for the role with the hiring manager.Introduction:To prioritize technical system support and improvement in the areas of (1) Application Stability (2) Infrastructure Maintenance (3) DevOps. This team/individual will focus on supporting the business by operating to improve reliability through observability and automation for repetitive Incidents, Improving Monitoring for early Incident Detection, Performance Improvement for Stability, Capacity Planning, Resiliency planning and execution, Problem Management, This team will become the true technical SMEs in the application landscape and have the most in-depth knowledge of the application configuration and settings, recovery process and improvement opportunities constantly driving our Trading application environment forwards.This role is part of the dedicated service layer of Markets Pre-trade comprises of the many front office applications, which provide critical front office functionality for sales and trading functions like order and trade management, execution and booking etc. supporting the various asset classes like Equities, Rates, Credit, Securitized Products and FX business globally from electronic execution, through pricing, trade booking and risk/PnL systems.What will you be doing Providing seamless end-to-end support and expertise for front office Trading applications to help drive the effectiveness and commercial strength of the Trading franchise. Monitoring underlying system health, functionality, and availability to proactively detect and prevent issues from impacting the business. Improving monitoring and alerting capabilities primarily through ITRS but also through other strategic platforms. Working with the development teams to understand full production application build, configuration, and change going into the platform. Compliance to audit, regulatory and CSO Standards requirements risk aware and focused Analyse automation failures, identify root cause of failure and work with L3, Integration and application owners Attend Major Incident Management calls related to outages and complex technical issues needing interaction with multiple teams. Represent support team on such calls and articulate support team position in an effective manner Should be able to take decisions during major incidents, outages on matters related to service degradation and managing communications to impacted stakeholders. Be able to supplement with a rationale for decisions taken. Log and track incidents and issues following the ITIL standards; Tracking outstanding issues and working with the appropriate parties to achieve resolution and prevent re-occurrence. Driving major incident technical recovery, maintaining and improving playbooks and documentation. Ensuring all application standard controls and requirements are being met and that any new services being brought to production have met the required level of standards and assurances. Works with Build the Bank, GTIS (Infra), GTSM (Service Management) and Operations to identify manual tasks and automate. Works in shifts to cover APAC, EMEA and early AMER timezones.What we re looking for:Degree in information technology or computer science or any equivalent Experience in a business facing application support role in an Investment Bank Certified or excellent knowledge of ITIL practices Extensive Application support experience including troubleshooting/debugging Experience of leading a technical team/project Experience of working with structured and/or unstructured databases like Oracle, MSSQL Experience in scripting technologies like (one or more) Python, Shell, Java, PHP, SQL, etc. Experience of working with Linux/Unix or Windows operating systems Experience of middleware technologies e.g., Tibco RV/Solace Experience of working in various DevOps Tools (GIT, Jenkins etc) Any Service Management/ticketing tool and Workflow Knowledge Knowledge of scheduling tools like Autosys or others. Clear understanding of Networking concepts Effective communicator who can demonstrate strong influencing skillsSkills that will help you in the role:-A selection of several of the below skills: Python, Citrix, Web services, Java, Kibana etc. Experience on monitoring tools like ITRS, AppDynamics, Splunk Experience in IB Markets Technology and detailed understanding of IT Systems (F2B Flow) ITIL Certified Competence in standard tool set: GIT, DevOps continuous integration, Scheduling (Autosys), JIRA Knowledge of AWS/Cloud platform Experience of leading a continuous service improvement stream Experience of leading/mentoring team member/s, guide or direct them on technical solutions.Where will you be working PuneBe More at BarclaysAt Barclays, each day is about being more as a professional, and as a person. Be More @ Barclays represents our core promise to all current and future employees. It s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, andBe More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details.Purpose, Values and MindsetWe deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.RespectWe harness the power of diversity and inclusion in our business, trust those we work with, and value everyones contribution. IntegrityWe operate with honesty, transparency and fairness in all we do.ServiceWe act with empathy and humility, putting the people and businesses we serve at the centre of what we do.ExcellenceWe champion innovation, and use our energy, expertise and resources to make a positive difference.StewardshipWe prize sustainability, and are passionate about leaving things better than we found them.Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.EmpowerTrust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.ChallengeQuestion whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.DriveFocus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.You must meet the following eligibility criteria:To apply, upload a copy of your updated resume on Taleo.#Change Delivery and Service Management,

Keyskills :
major incident managementrisk management frameworkroot causefront officeweb servicesservice layer