National Manager - Debt Management Services - Consumer

Job Description

* Duties and Responsibilities - PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) 1. Collection planning Monthly six monthly and annual planning Analyze the AOP targets and determine aspirational targets; Spread the target across the calendar months to gradually increase resolution as per the location wise nuances Cascade the AOP and aspirational targets across the ZMs and RCM Review performance (POS resolution and POS flow) both region and location wise to identify poor performing areas and provide course correction inputs to improve collection efficiency 2. Forecasting Manpower Prepare manpower planning forecasts for collections based on business volumes location requirements etc. Engage with PLCS sales team and risk team to understand plans for new locations sales contests and business volumes Determine impact of business volumes on delinquency and incorporate into manpower planning forecasts 3. Portfolio management Analyze the Account Receivables (AR) to understand percentage of FEMI bounce and conduct trend analysis of average percentage movements to evaluate the portfolio Identify gaps and determine areas of process lapse impacting higher percentage of FEMI; Highlight to Risk team for potential changes to the defined processes Review the loss number to ensure adherence to budget target and AOP; Identify areas of deviations and guide team to determine principle outstanding (POS) resolution and in turn the count level resolution to ensure minimal variance 4. Cost management Monitor the collections cost such as per receipt costing penalty collections etc.; in case of deviations closely review higher payout and impact on collections Review the collections agency metrics such as payout penalty collections penalty penetration etc. to ensure alignment with company objectives Determine markets with opportunities to introduce and drive touch free collections (lower cost) through tele-calling Negotiate and finalize vendors providing tele-calling capability to drive the touch free collections Monitor penalty collection percentage penalty penetration etc. and drive penalty collections to contain the collections costs by better leveraging tele-calling efforts for collecting bounce charges improve penalty penetrations etc. Identify opportunities for introducing and deepening penetration of digital channel as waiver for online payment charges for physical payment pick up etc. 5. Vendor management Engage with the Hub Con (Regional level) and Telecalling (Pan India) vendors to develop relations and enhance alignment with company expectations Review the monthly allocation for vendors day wise resolution for early resolution and referrals for non-contactable to field teams Conduct discussions with vendor representatives on payout and review performance Visit collection agencies (small vendors direct collection agencies etc.) to discuss process lapse and gain * Duties and Responsibilities - 6. Team development Implement reward and recognition mechanisms to motivate and engage the team to meet the objectives Participate in recruitment process to identify the right talent at various positions within the team Establish individual performance expectations and regularly review individual performance of the team Identify development opportunities for team members to enhance their functional knowledge 7. Team development Implement reward and recognition mechanisms to motivate and engage the team to meet the objectives Participate in recruitment process to identify the right talent at various positions within the team Establish individual performance expectations and regularly review individual performance of the team 4. Identify development opportunities for team members to enhance their functional knowledge , * SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications a) Qualifications Post- graduation b) Work Experience More than 15 years of experience Strong experience and practical knowledge of Collections (including tele-calling and field collection)

Keyskills :
annual planningbusiness developmentsalesmarketingaccounts