Operational Risk Management, Consumer Banking , Technology and Operations

Job Description

*Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.Job Purpose
• To adhere & validate KYC, AML, CKYC, EDD norms & policies.
• Conduct hygiene check and ensure data accuracy in CBS. Ensure high level governance standards.
• Handling Internal Audit, coordinate with Concurrent auditors.
• Training and supervision.
• To serve as the first level escalation point for business, compliance and customers for on-boarding exceptions.
• Driving digital strategy and drive design for no operations.
• Adherence to SLA and defined TAT
• To complete CKYC and On-boarding related activities.
• Publish regulatory MIS.
Key Accountabilities
• Supervise & authorise as a checker.
• Delivery TAT and Customer satisfaction
• Complaint management, Stake holder management, Data accuracy & Transaction quality.
• Governance & Audit.
• Drive digital, projects, UAT, Process improvements.
Job Duties & responsibilities
• Ensure adherence and execution of customer on-boarding, KYC, Static data update, CKYC updates, NRI account guidelines.
• Review and implement new processes/initiatives post necessary approvals, which will help in robust checks in customer life cycle management and drive DFNO.
• Ensure adherence of controls, risk and RBI CIP & CAP guidelines along with India KYC guidelines, including de-dup exception handling, Re-KYC, Dormant, Inactive.
• Ensure all activities related to KYC, CKYC, PEP, Alert monitoring is adhered with respect to guidelines and completed within agreed SLA/TAT.
• Ensure NIL revenue leakage by way of recovery of applicable charges as per CBG Tariff sheet and deviation to be approved by Product/Business.
• Regulatory guidelines are adhered to as per defined guidelines by L&C and RBI.
• Charges related to non-maintenance of AQB and DC annual fee is applied on quarterly & monthly respectively and appropriate approvals taken for waivers and account closures.
• To ensure that system enhancements are identified, UR raised and UAT completed for deployment of change in production.
• The debit card pin, RIB UID/Pin printing completed and despatched as per defined process approved by ISS.
• Timely regulatory reporting.
• Review the existing process, standard operating procedure, Operations Handbook for account services.
• Escalate for cases beyond the framework and pending approvals to Ops to drive and manage workforce management activities
• Ensure process note, SOP and BIA are reviewed on an annual basis.
• Work collaboratively with CBG business and product team in support for new product launch and drive digitization to achieve straight through processing and online strategy.
• Ensure MTK is updated and productivity is tracked closely.
• Obtain minimum satisfactory audit rating for the team.
• Ensure and implement department EOD controls on exception activities
Required Experience
• A minimum of 5-7 years experience in retail banking with experience of AML/KYC and banking operations.
• Sound knowledge of KYC, AML and Retail account services guidelines.
• Experience in working in backend operations team.
Education / Preferred Qualifications
• Minimum of graduation from recognised university
Core Competencies
• Processing with eye for detail, data accuracy and good typing skills
• Good interpersonal and excellent communication skills.
• Effective control measures and governance standards.
Technical Competencies
• MS Office and Regulatory knowledge on Banking and Wealth Management sphere.
• Analytical skills.
• Good attitude, aptitude towards and fast adoption of new technology and digital lifestyle.
,

Keyskills :
new product launchcustomer life cycle managementbankingmissales