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Operations Manager III, L6

3.00 to 7.00 Years   Pune   10 Nov, 2022
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process AnalysisSales / BD
EmploymentTypeFull-time

Job Description

    Key job responsibilitiesOperations Managers III are responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center (Inbound, Outbound, Change Ops). Additional responsibilities include managing and leading a team of Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center. Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan. Sets / clarifies requirements and expectations for Area Managers. Measures performance, provides feedback, and holds Area Managers accountable for their performance and the performance of their departments. Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area. Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network. Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Sr. Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives. Able to address operational and personnel issues affecting functional area. Surface issues with potential to affect multiple functional areas, along with ideas for solutions, to Sr. Ops, General Manager and / or HR.A day in the lifeInternal Stakeholders - Inbound, Outbound, ICQA, LnD & HR Team.Customers - Middle Mile & Last Mile for any customer related escalations, Central Agencies like ACES, PE.This position is expected to have good stakeholder management with the agencies mentioned above, working towards the shared goal of uplifting Customer Experience., BE/B.Tech Engineering from a reputed university, Operations or related field. MBA Preferred. 7-10 years Operations Management experience in manufacturing, production or distribution environment Must be flexible to work any shift Excel skills required. MBA in Operations field/ Engineering from a reputed university. 3+ years management experience in a manufacturing, production or distribution environment Interest in long-term career development through assignments in multiple FCs

Keyskills :
deliverymarketingsalescustomer relationsmanagementpositive employee relations

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