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Process Associate - Life Insurance

3.00 to 6.00 Years   Pune   16 Dec, 2022
Genpact India Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Responsibilities:
    • Transaction processing according to standard work & SOP
    • Prioritize transactions according to detailed guidelines to meet SLA
    • Plans and prioritizes tasks and work responsibilities to achieve objectives
    • Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
    • Assist with/perform other team tasks as the need arises.
    • Ability to accurately interpret and compile information from a variety of sources and systems
    • Ensure that turnaround time and quality of the work meets Company service standards
    • Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
    • Handle own work in process and support team efforts to ensure that individual, team goals are met.
    • Maintain key records like working files, email for reference and audit purpose
    • Ability to handle basic day to day requirements of excel
    Qualifications:
    • Graduation in any stream except B.Tech and Technical Graduation & Law
    Essential skills:
    • Relevant experience in similar process
    • Life Insurance policy admin Experience in processing of client changes transactions like Address Change, Name Change, Beneficiary and Ownership changes, Return mail, Correspondence
    • Exposure to Life Policy Admin systems like CFO, CK4, CNB, Ingenium, Vantage, IPAS, PACE, ORD, TAS2000, TRADNY, ULANY, ULAS, ULB, ULM, ULP, ULU, ULX, VTGF
    • Good English Communication (Both written & verbal) Talocity Score of >50
    • Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data
    • Displays energy and enthusiasm in approaching the job
    • Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
    • Ready to work on stretched working hours
    • Ability to independently work well with internal and external customers
    • Customer service focus
    • Basic Computer knowledge along with typing speed of 20 words/minute
    ,

Keyskills :
customer relationsinsurancequalitysalessaphigh analytical skills

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