Product Support Representative -Prophet

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Are you curious, motivated, and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the teamFIS Prophet is an actuarial production platform consisting of a suite of applications covering model development through to results and for automating end-to-end production workflow. Prophet is used by many global insurance organizations, and the role will allow you to be part of the Prophet application support team, as part of the FIS Insurance Client Experience team.What you will be doingYour primary responsibilities will be to provide a high level of client experience in form of support and technical expertise for helping clients get the best use out of the applications and to further develop the product.Principal Responsibilities: The successful candidate will be involved in all the following aspects of the role:

• Support help clients resolve problems related to the Prophet application and other associated applications related to Prophet. Types of activities include:

• Identify technical/IT issues
• Guidance in how to improve the user experience of Prophet and other associated applications
• Assist in solving complex issues such as functional numerate and/or technical issues

• Problem solving and assessment of actuarial and technical support to clients
• Working with clients to help them get the most out of Prophet and other associated applications
• Recommend customer training or consulting support where required
• Make infrastructure recommendations to clients most suited to their modelling and needs
• Develop providing support to Prophet Product Managers as part of the product development lifecycle, including:

• Running model test packs, assisting with software UAT and feedback
• Working closely with onsite technical & actuarial consultants and other geographically dispersed support staff and clients.

• Reporting Create and analyze service desk reports to identify problems and areas for improvement and quality control in line with internally agreed OLAs and client SLAs

What you bring: Knowledge / Experience

• Knowledge or experience of applying actuarial processes and methods used by insurance customers in modelling
• Experience interacting with other Actuaries/Clients and managing escalations
• Experience using FIS Prophet Professional or other modelling application(s)
• Knowledge of basic IT environments, hardware and technology (servers, networks, virtualization and cloud).
• Experience with Microsoft desktop and/or Server technologies.
• Knowledge of VBA and SQL Server
• Experience working in multiple shifts - Desirable

Qualifications

• Bachelor s Degree in Actuarial Science [honours or 2.1/high level degree] or one year post-graduate actuarial experience and Masters Degree or higher in technology related field, or other relevant field of study, or the equivalent in education and experience.
• FRM (desirable)

CompetenciesWhat you bring:

• Excellent oral and written communications skills
• Strong problem-solving and diagnostic skill skills
• Ability to work effectively with minimum supervision with a strong sense of ownership
• Customer service and team focus
• Working knowledge of diagnostic utilities (desirable)
• Ability to think laterally - suggest pragmatic solutions to complex IT issues.
• Be a self-starter with the ability to work effectively with minimum supervision and take responsibility for own development

What we offer you

• A modern, international work environment and a dedicated and motivated team
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• Time to support charities and give back in your community
• A fantastic range of benefits designed to help support your lifestyle and wellbeing
• Great work spaces with dedicated and motivated colleagues
• A broad range of professional education and personal development opportunities
• A work environment built on collaboration, flexibility and respect

With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor s 500 Index.FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

Keyskills :
work effectivelyproblem solvingfortune 500capital marketshelping clientsonline privacyservice deskuser experiencequality control