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Product Support Representative Senior

5.00 to 10.00 Years   Pune   07 Jun, 2022
Fidelity National Information Services, Inc
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareR&D / Product Design
EmploymentTypeFull-time

Job Description

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Are you curious, motivated, and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team At FIS we are looking for a Product Support Representative to join the FIS Enterprise Treasury Client Experience team. The successful candidate will provide treasury and payments support to our client base. What you will be doing The role will involve daily communication with staff from leading banks and corporates to which FIS provides financial software solutions. You will be providing real-time assistance for business-critical products, to trouble shoot or produce an in-depth analysis of reported problems. Strong analytical skills are required to resolve issues of a technical and functional nature. What you bring
    • Experience in a Client Services Treasury or Payments L2/L3 Support role or clients on financial applications
    • Understanding of the Corporate and Banking Treasury Technology space is desirable.
    • More than 5 years experience working in Banking or Financial Institutions Knowledge and understanding of financial operational and business processes especially Cash Management, Bank Reconciliation, Settlements, Payments, and Foreign Exchange.
    • Payment knowledge - basic understanding of Swift message MT101, MT103, PAIN format
    • Experience with virtualization infrastructure, private and public: VMWare, Hyper-V, Azure.
    Added bonus if you have:
    • Knowledge of FIS products and services.
    • Knowledge of the business goals, objectives, and business operations for the appropriate FIS organization
    • Knowledge of financial services industry
    • Knowledge of basic financial analysis principles and ratios
    What we offer you
    • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
    • A broad range of professional education and personal development possibilities FIS is your final career step!
    • A competitive salary and benefits
    • A variety of career development tools, resources, and opportunities
    Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

Keyskills :
product supportstrong analytical skillsonline privacy

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