Production Engineer

Job Description

Production EngineerEnsure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.Working FlexiblyWe re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers and clients needs. Whether you have family commitments or you re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.If you would like some flexibility then please discuss this with the hiring manager and your request will be reviewed subject to business needs.Hybrid Working.BUK & BX All locationsWe are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.Please discuss the detail of the working pattern options for the role with the hiring manager.Introduction:As a Production Engineer you will use a hybrid of development and operate skills to collaborate across disciplines, applying software engineering principles to eliminate repeated manual effort (Toil) and create automated, scalable and reliable services. Actively contribute key initiatives on Operational engineering, Observability engineering, Service Risk engineering and Resiliency engineering to ensure production stability and SLA adherence to our data consumers. The E2E support includes ensuring Application management, service availability, platform stability and service management.What will you be doing The focus of this role will be to establish engineering discipline within IB Front Office Risk & Pricing and data GTSM and drive the agenda throughout the department whilst supporting the wider team objectivesComplex issue triage, investigation and coordination to closure including leading triage on major incident callsReview of release documentation, implementation plan and provide sign-off for changes.Collaborate with other technology partners - Development/Business Analysts/Testing/Infrastructure teams on upcoming changes and maintain a 30/60/90 day view trackerResponsible for onboarding/decommission/migration of services/platforms and coordination of corresponding changes into application suiteResponsibility to own, maintain and track operational guides for support, knowledgebase, runbooks, SLA/OLA documentation, upstream and downstream contactsReview and automate operationally expensive tasks and manual work(frequent batch failures, reporting requirements, etc)Drive Incident/Change/Problem management improvements across entire suite of applicationsCollate data for Proactive Service Improvement Initiatives, SLA/OLA performance, Application/Platform stability.Periodic review of open issues impacting production services/platforms with RTB Lead.Participation in Monthly Service Reviews, Service Governance meetings with vendors and Development teams, Major Incident Review meetingsReduce MTTR throughout the department (Mean Time to Repair) and improve stabilityAccountable for preparing & executing Resiliency Tests, Capacity and Backup/Recovery plans.Co-ordinate with Auditors (internal & external) for completion of audit controls.On call support, weekend working and ad-hoc overtime as appropriateDrive the adoption of Automation and role model how this can be used to drive efficiencies, consistency, reduce MTTR and achieve our objectivesWhat we re looking for:Degree in Information Technology or Computer Science or any equivalent.5+ years of relevant experience managing Level 2 application support and operations in financial institutions, consulting or technology companiesPractical experience of supporting and maintaining production environments with distributed systems and highly available servicesWorking knowledge of IT Infrastructure components (for example Linux/Unix or Windows Server OS, MS SQL or Oracle Databases, Networks, Load Balancers, Storage, middleware - solace)Practical experience of Observability/Monitoring solutions (such as AppDynamics, Thousand Eyes, Splunk, ELK/elastic or similar)Understanding of CI/CD Pipelines and Repositories, for example Jenkins and GitHubHands-on/technical experience in Scheduling tools like Autosys, Service Management Tools (ServiceFirst or other)Knowledge of Lean Control Process and various stages of Agile change life cycleGood understanding of service resiliency and high availability.Strong vendor management skills, able to drive vendor deliverables as per standard SLAs & KPI, should be able to provide professional feedback on vendor services to IT stakeholders.Strong Project management and Senior Stakeholder management skills.Experience with ITIL concepts and best practices. Experience of using configuration management tools and reporting.Excellent communication (verbal and written) and interpersonal skills suitable for a diverse audience, with the ability to communicate in a positive, friendly and effective manner with technical or non-technical users/customersGood analytical capabilities and good problem solving abilitySkills that will help you in the role:-Experience of working in either a SRE or DevOps model would be desirable, however if you don t have experience but do have a passion and a demonstratable understanding of what it means we would still love to hear from youAbility to work in large, collaborative teams to achieve organizational goalsWorking knowledge or understanding of Investment Banking and how different business work.Understanding of software skills such as design, development, maintenance, testing and software improvementFlexibility to react effectively to changing priorities and a willingness to step outside of role boundaries to achieve results.Experience of working in a financial services institution, or in a regulated enterprise scale organisationAny scripting experience (Shell/Bash/Javascript etc)Where will you be working PuneBe More at BarclaysAt Barclays, each day is about being more as a professional, and as a person. Be More @ Barclays represents our core promise to all current and future employees. It s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, andBe More Valued for who you are.Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details.Purpose, Values and MindsetWe deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.RespectWe harness the power of diversity and inclusion in our business, trust those we work with, and value everyones contribution.IntegrityWe operate with honesty, transparency and fairness in all we do.ServiceWe act with empathy and humility, putting the people and businesses we serve at the centre of what we do.ExcellenceWe champion innovation, and use our energy, expertise and resources to make a positive difference.StewardshipWe prize sustainability, and are passionate about leaving things better than we found them.Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.EmpowerTrust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.ChallengeQuestion whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.,

Keyskills :
risk managementrisk engineeringvendor managementit infrastructuremanagement skills