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Profile for Lead - Credit Operations/Senior Lead - Credit Operations

4.00 to 6.00 Years   Pune   13 Feb, 2023
Bajaj Finserv Lending Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    * Duties and Responsibilities - 1. Would be responsible for managing FD Operations and ensure timely processing of FD & Mutual fund applications received at branch. 2. Need to ensure excellent quality of FDR (Fixed Deposit Receipt) print & timely FDR dispatch to customer 3. Need to implement robust QC process at branches to identify and control errors at branch level 4. Need to ensure proper coordination with sales team and raising all the concerns identify by branch ops team for resolution 5. Ensure achievement of defined SLAs & maintain consistency on service levels 6. Ensure minimum defects in the QC check done by back office team 7. Timely resolution of QC hold cases identified by back office team 8. Daily monitoring of end to end process for respective branches 9. Need to have proper engagement with team on frequent basis & address concerns raised by the team on timely manner 10. Fulfilling training needs of employee basis gaps / issues identified through multiple modes QC check Customer complaints SLA performance & stakeholder escalations 11. Need to ensure hiring of resources as per defined timelines. 12. Timely completion of training of new hires 13. Necessary infrastructure (System Workstation etc.) to be provided to new hire on timely basis. Need to coordinate with respective department / functions for fulfilling the requirement 14. Coordination with HO team to ensure timely closure of actionable & implementation of new processes/policies 15. Participate in monthly reviews with regional manager & vertical head 16. Carry out regular branch visits to address location level issues and verify adherence of various processes at Branch level , * 1. Minimum graduation with 4-6 years of experience in Retail Lending Credit and Operations. 2. Effective verbal and written communication skills. 3. Problem solving skills with strong attention to detail.

Keyskills :
team managementcustomer relationsdeliverydocumentationautomationnew hiresback officemutual fundsretail lendingtraining needsservice levelsproblem solvingcustomer complaints

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