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Project Manager

4.00 to 6.00 Years   Pune   09 Dec, 2021
Epiq Systems
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryLegal
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

The Project Manager is primarily responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close-out on a project. The Project Manager is responsible for the day-to-day execution of the project including providing the client and their internal project teams with clear direction, according to the client s requirements and company standards.Essential Job Responsibilities

  • Serve as primary point of contact for clients and manage assigned client relationships through effective project management coordination and execution
  • Drives overall client satisfaction through effective coordination and communication of client deliverables
  • Consult with clients on the proper methodology to achieve their goals using Epiq s suite of e-Discovery services
  • Manage Epiq s internal processes to achieve client goals by communicating with intradepartmental process managers to guide the overall project.
  • Obtain, examine, and prepare client data for Intake.
  • Handle review platform (Relativity) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation, and execution of STR s, creation and management of batch sets, reporting
  • Provide matter specific support on items such as privilege log generation, media tracking, and project specific reporting
  • Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates
  • Ensures continuity of client service between shifts by providing clear handoffs and client updates
  • Represent Epiq in relationships with clients and third parties involved in providing services to those clients
  • Delegate to team members through continuous training of project related tasks, such as processing and review workflow, search construction, conflict verification, and productions
  • Troubleshoot issues and recommend solutions, effectively implement, and document for internal and external stakeholders
  • Create playbooks for all clients to standardize service delivery and drive repeat business
Preferred qualifications / requirements
  • Minimum of 4-6 years experience in e-discovery industry with applicable Project Management skillset
  • Understanding of e-Discovery data processing standards and concepts such as culling, deduplication, filtering, processing, and imaging
  • Industry qualifications such as Relativity Certified Administrator, Analytics or Processing certifications is strongly preferred
  • Hands-on experience with working on Relativity
  • Proficiency in PowerPoint, Excel and BI is highly desirable and an added advantage
  • Experience with dtSearch logic
  • Experience with the specifications of multiple processing and hosting platforms
  • Excellent written and verbal communication skills
  • Strong problem-solving ability and adaptability
  • Highly organized and able to manage multiple processes
  • Availability to work extended hours as needed when client project demands increase
  • Ability to effectively communicate complex technical solutions to non-technical audiences
  • Strong customer service discipline with interpersonal and communication skills
  • Ability to manage multiple tasks with excellent follow through, professional communication, and attention to detail
  • Proven ability to provide good customer service and work well in a team-based environment
  • Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements.
  • Capacity to learn quickly and adapt to changing industry trends
  • Flexibility to work both night shift timings and occasionally on weekends is required.
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Keyskills :
problem solvingdeliveryequal employment opportunityproject managementreportingcustomer relationsjavaproject teamsmanage client expectationsdata processing

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