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Quality Analyst for a international Bpo companies

5.00 to 9.00 Years   Pune   14 Nov, 2022
Gratitude India Manpower Consultants Private Limited
Job LocationPune
EducationNot Mentioned
SalaryRs 3.0 - 6 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    TO APPLY FOR THIS POSITION CLICK ON THE LINK AND DIRECTLY SHORTLIST FOR THE INTERVIEWhttps://www.myglit.com/lateral/cref/7d2a8863c7Quality Analyst for Hexaware in NagpurCTC - 6 lacsTimings : Mostly Night ShiftsRe-location - yesNotice Period - Immediate to 30 daysThane Office - Ashar IT Park, 2nd, 3rd & 5th & 7th & 10 floor,Jayshree Baug, Road No. 16/Z, Wagle Industrial Estate, Thane, Maharashtra 400604Able to ensure products of right quality delivered by adherence improvement in systemsAttending & reducing customer complaintsSystematically work towards resolution of Qf1 & Qf2 complaints to the satisfaction of customer. Effective root cause analysis, systematic approach 4M, 5-why methods.In-house actions by 8D approachEnsure Incoming, in-process and Final Quality requirements.Standardizing inspection method.Knowledge of calibration, different testing procedure, process and sourcesKnowledge of homologation ISO requirementsReduce internal rejections through process auditsPeople management, analytical skills, Communication skills, developing people

Keyskills :
international voicequality analysisinternational call centerdomesticnon voice process

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