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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Rs 2.5 - 5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Quality (QA-QC) |
| EmploymentType | Full-time |
Objectives of this RoleInterpret, build upon, and comply with company quality assurance standardsCarefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actionsDocument quality assurance activities with internal reporting and auditsUnderstand customer needs and requirements to develop effective quality control processesSLA adherence & delivery as per contractual requirementsTap on Penalty project & region wise & to strategize things to reduce on penalties across the globeKeep accurate documentation and perform statistical analysisDevelop new standards for Quality, drive Continuous Improvement Projects to improvise on end customer satisfaction levelsMentor QA team to new levels with continuous knowledge sharing sessions & increase efficiency + productivity of the team - resource utilization & optimizationIdentify training needs and take action to ensure company-wide compliancePursue continuing education on new solutions, Quality Tools, technology, and skillsDaily and Monthly ResponsibilitiesPlan, execute, and oversee inspection and testing of incoming and outgoing files to client to confirm quality conformance to specifications and quality deliverablesTo attend internal & external reviews MBR WBR etc. Prepare presentations for these reviews in co-ordination with QA teamAssist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR Quality goals/KPIsAnalyze and investigate Client reported errors or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirementsMonitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product developmentProvide training and support to quality assurance team on systems, policies, procedures, and core processesClose co-ordination with Operations & Technology Team to drive continuous improvement Projects within the teamResource Planning for new & existing projectsDevising new methods at process level to reduce FTE s in Operations Cost saving ProjectsSkills and QualificationsBachelor s or Master s degreeProfessional certification, such Six Sigma, QualityHigh computer competenceKnowledge of quality assurance terminology, methods, and toolsAnalytical, problem-solving, and decision-making skills,
Keyskills :
miscost savingquality toolstatproblem solvingquality controltraining needsbankingroot causeresource planningquality assurancetracking systemssix sigmasalesaccounts