Salesforce Architect

Job Description

Experience 9-16 YearsKey Responsibilities:Conducting business diagnostics to help clients establish industry leading customer service/Sales automation solutions, technology, processes, procedures and trainingCreating strategic and tactical recommendations for customers for modifying and enhancing the existing CRM/SFA operations, procedures and systemsDeveloping thoughtful and innovative strategies to improve customer (internal/external) experience, increase revenue generation, bring in efficiencies and reduce operational costs across customer segments through customer enablement and multi-channel integrationDemonstrating an in-depth understanding of multiple domainsAnalyzing the business needs of the clients to help identify business problems and propose solutions, make recommendations for process and business flows and develop consensus on requirements.Gathering the Business requirements through interaction, research and industry standard model-driven analysis techniques. Be the liaison between the Business units, technology teams and support teams. Specific responsibilities include:o Define and Scope Business Areaso Elicit Requirements through Customer workshopso Analyze and document requirementso Communicate Requirements through artifacts like Business Requirements Document, Implementation requirement Document, User stories, Use cases, Wireframes, Data model etc.o Work closely with the Solution Architecture team and the Product Engineering team to conceptualize a solutiono Review test scenarios designed by Quality Assurance team and perform high level functional testing to ensure high quality of product.o Maintain the RTM from Requirements to Testing & validate that the solution meets the Requirementso Prepare training manuals and impart training to the end userso Organize Customer Show & Tells and User Acceptance Testing sessionso Participate in post-live project activitiesServing as the conduit between the customer community (internal and external customers) and the software development team.Overseeing and creating presales documentation Presentations, collaterals, POV decks, Customer Response documents etc.Publishing thought leaderships articles and other publications in this spaceReviewing new technologies and developments in Salesforce space and identifying opportunities for improvement.Communicate any updates of project status and elevate project concerns to Project Manager.Experience & skill expectations:Experience in consulting with fortune 500 companies / industry leaders across industry verticalsMBA from Tier 1 B Schools is advantageousGood understanding of CRM concepts5+ years of experience of implementation and management of Salesforce business automation solutions within the space of CRM SFA / Marketing / Service, CPQ, PRM etc.3+ years working experience on end to end SDLC of Salesforce.com solutions for at least 2 implementations - Should have basic understanding on out of the box SFDC configurationsKnowledge of and extensive experience with Salesforce.com Sales cloud, Service Cloud, Collaboration, Communities, sites, mobility solutions etc. (Candidates with consultant certifications in Sales cloud and service cloud are preferred)Strong understanding of enterprise integration - Knowledge of and experience with enterprise systems, including PRM, CRM, SFA, and ERP.Detailed understanding of Sales & Marketing processes, Customer service processes and Business intelligence gatheringExperience with requirements gathering, documentation (business requirement, functional specification, as-is process, to-be process, gap analysis, user / training documentation etc.), hands-on detailed systems, data modeling, development, conducting end user training and implementation.Good understanding of Agile methodologies and tools, especially prioritization and management of flexible scopeExperience as a pseudo Product owner/ SCRUM master and capability to maintain a robust well prioritized & estimated Product Backlog.Ability to build business case, develop ROI matrix and produce business roadmapsAdept at handling pressure situations involving multiple region client teams, multi-vendor situations and global project teamsAbility to work creatively and analytically in a problem-solving environmentExcellent communication (written and oral) and interpersonal skills, ability to communicate effectively with both a technical audience and business usersAbility to work effectively in a remote, virtual, global environmentAbility to effectively perform both in a team and as an individual contributorFlexibility to travel within and outside of IndiaDemonstrated ability to learn and embrace new and changing technologies, applications and solutions.Established thought leadership through publishing white papers, point of views, speaker in forums, conceptualizing frameworks and business solutionsLocation & Designation: Flexible

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