Senior Customer Service Engineer

Job Description

Wondering what s within Beckman Coulter Diagnostics Take a closer look.At first glance, you ll see that for more than 80 years we ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we re working at the pace of change to improve patient lives with diagnostic tools that address the world s biggest health challenges.The Senior Customer Support Engineer for Beckman Coulter Diagnostics is responsible for1. Installs and maintains instruments and systems in a laboratory environment. 2. Delivers basic operational training at installation. 3. Provide effective product and customer support. 4. Ensures Preventive Maintenance planning (PM) & Modification (MOD s) planning areperformed in timely manner. 5. Seeks timely support for difficult product issues avoiding unnecessary down time. 6. Performs timely reporting of his activities, Maintains excellent customer relationship,specifically, with his/her directly assigned accounts.7. Adheres to field service policies procedures and standards, Maintain recommended spareparts for his product range, ensures appropriate spare parts stock, Travelling within theterritory. Available to travel in short notice.This position is part of the Service Department located in Pune and will be fully remote At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.You will be a part of the Service Team West India and report to the Team Leader responsible for Managing Service in Rest of Maharashtra. If you thrive in a Challenging, Passionate, instrumental, and competitive role and want to work to build a world-class Service provider and Healthcare organization read on.In this role, you will have the opportunity to:Grow along with a leading IVD segment organizationProvide onsite support for our instruments which will lead to advancing healthcare and patient supportsProbity to interact with our team of service professionals and other cross function which are very critical for the role.The essential requirements of the job include:1. Education: Diploma or Graduation- Electrical/Electronics/ Biomedical Engineering.2. Experience: Three-Eight years on any type of with Basic experience on In-Vitro Diagnostics Equipment (Hematology, Chemistry, or Immunoassay), Should have knowledge of Networking and Interface related issues.3. Computer Proficiency: MS -office, Teams, Networking,It would be a plus if you also possess previous experience in:1. Can independently handle 1 or more product group (example Immunoassay Analyzer, Hematology Analyzer or Chemistry Analyzer) with timely expert support.2. Able to identify application vs. service issues and collaborate3. Ability to coordinate and collaborate with other functions to achieve client delight.At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provideWhen you join us, you ll also be joining Danaher s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you ve ever wondered what s within you, there s no better time to find out.,

Keyskills :
lanenvironmentasrincident managementdanaher business systemservice center operationsfield serviceonsite supportbusiness systemcustomer supportmaintenance planning