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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Vodafone is a very dynamic and exciting place to work where people can connect with exciting opportunities, develop, grow and collaboratively work with teams from all around the globe. Function of role is to support 2nd line support operation for Cisco Unified communications services/ Voice over IP solutions (Hosted Collaboration Solution) for global enterprise customers. He/she would be accountable to identifying root cause and resolving issues in time, round the clock & and perform project and incident based changes to have high availability of services. As part of network transformation program , role demands to work towards identifying operation automation opportunities, collaborate with development team for required deployment, testing and achieving expected benefits We are continuously investing in our teams to build and develop the right capability and capacity and enhance our people s professional and personal experiences, role has potential to take you to next level from 2nd line support engineer to Subject Matter Expert (SME).Key accountabilities and decision ownership Provide end-to-end 2nd line technical support for Unified communications services includes data centre infrastructures, IMS and Voice platform till customer end. Request and manage vendor support activities Resolve external customer s technical issues and attend conference calls that have this in scope. Resolve reported incidents within service level agreements Provide input for planning, assessment and implementation, of change requests. Perform major upgrades and changes in core platform- Cisco Call Manager, Unity Connection, CUPS and UCCX. On-board new customers on production environment through changes, testing and updates into inventory database. Managing technical service ramp-up (installation, configuration and coordination of setup tasks) for network platforms. Update, maintain and improve the knowledge and inventory database.Core competencies, knowledge and experience [max 5]: Advance knowledge in voice/VoIP networking and Cisco UC Collaboration technologies, specifically: CUCM (Cisco Unified Communications Mgr), Unity Connection (Voice mail), Presence, CUCDM/Voss, Cisco Voice Gateway (MGCP, H323, SIP), Jabber and CUBE-SP. Technical knowledge in at least two of the following areas: IMS, NGIN, ACME SBC, Nexus, Firewall (ASA), Cisco UCS, vCenter and Storage. Scripting/programming experience preferably on Python. Experience on the following tools: Remedy, Netcool, Palladion, VoIP Future, and Science Logic. Good Oral and written communication skills.Technical / professional qualifications: Any Graduates. 6+ years of experience in implementation & incident management role, preferably with primary technical focus on Cisco UC/Collaboration. Good knowledge on Automation tools Cognitive Understands new service offerings and methodology and is self-motivated to keep abreast of continual changes in the collaboration technology spaceKey performance indicators [max 3]: Reduce MTTR by 10% YOY Contribute in YoY Major Incident s reduction in service with a target of 25% incident reduction. Maintain high platform availability in >99.99% Change success rate greater than 99% and Zero incident due to change or Human Error. 100% compliant in - Health safety and wellbeing (HSW) and Security. #_VOIS,
Keyskills :
cisco ucsunity connectioncall managerresolving issuesroot causedata centercisco voiceautomation toolsip solutionsvoice over ipservice level