Senior Process Executive

Job Description

JD for JL 2A : Order management BUYER PROFILES ONLY Invoice processing Accountable for ensuring all invoices are approved appropriately and paid on time, and resolves less complex issues as and when necessary while ensuring adherence to policies and procedures in the drive for exceptional customer service, operational excellence and compliance. Perform prompt and accurate recording of third-party supplier invoices into the ledgers in line with relevant requirements, policies and procedures. Ensure daily targets on invoice processing are met. Reconcile the relevant system and journals, and ensure that all invoices are approved appropriately and paid on time. Monitor open and overdue invoices and communicate and follow-up accordingly with the appropriate stakeholders. Gather, collate and analyse data as and when necessary in order to prepare and maintain various reports as and when needed. Regularly track and timely resolve outstanding invoices issues that have been escalated, or further escalate to the necessary parties. Support preparation of documents and adjustments for monthly, quarterly and year-end close. Expectations Invoices need to be indexed, processed and verified in an accurate and timely manner within tight deadlines. Payments and invoices processed to be reviewed thoroughly to ensure completeness and accuracy to safeguard the company from financial and reputational risk. High level of familiarity with the systems used in order to maintain and reconcile the Payables system to ensure it balances correctly. Liaising with vendors and colleagues in different time zones and potentially in different languages requiring rigorous coordination between teams. Working hours (ANZ/ASPAC/UK/Europe/US shift) to support Business Partners. Essential Education & Experience Bachelor s Degree in Management, Business, Finance, Accounting, or related field, or Diploma holder who is currently pursuing professional qualifications (e.g. ACCA, CPA, CIMA). Minimum of 2 - 3 years of experience in general accounting , invoice processing and/ or payables operations. Experience on tools JDE, SAP, Ariba Guided Buying in payables and invoice processing is an added advantage Good skills in using Excel Helpdesk Handle all incoming calls/emails/tickets Resolve issues and escalate to the relevant channel if/when required; however, providing first level resolution is of utmost importance Provide training in relation to S2P knowledge to users To perform a trend analysis on repeat calls/emails and provide ideas to eliminate the repeated calls/emails. Timely and relevant customer feedback and status update Due Diligence: Conduct daily checks to avoid duplications in logging of calls, emails & tickets Check for accuracy of the details logged Analyse the contents of the tickets and assign it the relevant resolver group Ensure that all tickets are closed accurately, whilst ad Invoice processing Invoices need to be indexed, processed and verified in an accurate and timely manner within tight deadlines. Payments and invoices processed to be reviewed thoroughly to ensure completeness and accuracy to safeguard the company from financial and reputational risk. High level of familiarity with the systems used in order to maintain and reconcile the Payables system to ensure it balances correctly. Liaising with vendors and colleagues in different time zones and potentially in different languages requiring rigorous coordination between teams. Working hours (ANZ/ASPAC/UK/Europe/US shift) to support Business Partners. Handle all incoming calls/emails/tickets Resolve issues and escalate to the relevant channel if/when required; however, providing first level resolution is of utmost importance Provide training in relation to S2P knowledge to users To perform a trend analysis on repeat calls/emails and provide ideas to eliminate the repeated calls/emails. Timely and relevant customer feedback and status update MY Expense High level of familiarity with the systems used in order to maintain and reconcile the relevant system to ensure it balances correctly Ensure accurate solutions are provided to employee query. Solutions reviewed thoroughly to ensure completeness and accuracy Issues to be resolved and verified in an accurate and timely manner within tight deadlines Liaising with vendors (bank) and colleagues in different time zones and potentially in different languages requiring rigorous coordination between teams Working hours (ANZ/ASPAC/UK/Europe/US shift) to support Business Partners,

Keyskills :
customer relationsaccountsslaqualityinsurancetrend analysiscustomer serviceorder managementgeneral accounting