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Senior Process Lead

3.00 to 7.00 Years   Pune   02 Oct, 2023
Infosys Limited
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Communicate with relevant stakeholders on day-to-day operational tickets as per SOP.Deliver on day-to-day process targets in meeting Customer SLAs.Interact with clients as per business requirements.Eye for detail and report out quality measures for the process, also flag key risks if any.Handle process queries and Quality Auditing, upon expertise gained and certification for the same.Ensure Compliance and controllership.Follow the governance mechanism established with the client.Keep track of all customer feedback/ process issues. Drive actions towards delivery excellence. Fluent in French Language both oral and written.Should be comfortable working long hours to meet deadlines / support ADHOC business requirements if any.Strong Customer Service Skills.Should have good analytical skills and can make decisions based on the situation.Good knowledge in MS office skills- MS Word, Excel & PowerPoint Presentations.Willingness to work in business aligned shifts.Open to accept changes in work methods or systems to improve performance beyond agreed standards. Master s or Bachelor s degree in commerce, business administration or business management is preferred based on businesses aligned.Minimum of 6 -7 years of full-time work exp.Minimum B2 level or equivalent Master s degree in French from any renowned university is mandate. Role Designation: Senior Process Leader / Process LeaderJob Level: 4A / 4BBase Location: Pune / Mangalore,

Keyskills :
accountingvalidationaccountancysapapacms officecustomer servicequality auditingquality measuresanalytical skillsbusiness managementbusiness requirementsbusiness administrationwordexcelfrenchbusinessauditing

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