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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Technical Support / Helpdesk,Network / System Administration |
| EmploymentType | Full-time |
Gender : Male/Female Industry : ITJob Role & Responsibilities :Diagnose, troubleshoot, research and resolve clients software and hardware issues, with a focus on root cause Track client issues through to resolution, within agreed SLAs Escalate issues internally as needed to ensure timely and satisfactory resolution for the client Provide prompt and accurate feedback to clients Log details of all issues including research completed, client exchanges, and steps taken during each transaction, through the resolution and closure of the issue Prioritize and manage multiple open issues at one time Follow up with clients to ensure that their issue is completely resolved Prepare reports as needed to update clients and internal teams on issue progress Document technical knowledge in the form of knowledge base articles and where appropriate escalating issues in product documentation. Identify trends in incoming issues and propose product or content changes to address those trends Maintain a professional and friendly relationships with clientsSkills :Proven work experience as a Technical Support Engineer or similar role Hands-on coding experience with Java. Knowledge of JVM performance tuning is a major plus Deep knowledge of operating systems internals, low level networking and TCP/IP internals Hands-on experience with messaging middleware products (Solace, JMS, Kafka) Understanding of data technologies: RDBMs (Oracle, PostgreSQL etc.), IMDGs (Hazelcast, Gemfire etc.) Hands-on experience with Windows/Linux/MacOS environments Hands-on experience working in cloud environments (EC2, Google Cloud etc.)Familiarity with remote help desk software (e.g. Zendesk and JIRA) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Proven track record of being able to understand large and complex software systems Ability to make challenging concepts easy to understand and communicate A natural drive to get to the root cause of problems and not give up A knack for identifying patterns in similar problems, and ability to recommend long-term solutions to address those problems Evidence of capability and passion for learning new technologies BS degree in Information Technology, Computer Science or relevant fieldJoining : Immediate,
Keyskills :
active directorynetworkingtechnical supporttroubleshootingcomputer hardwareroot causecomputer scienceoperating systemscoding experienceperformance tuninginformation technology