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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
1. Providing 1-1.5 level support to users contacting Service Desk 2. A professional approach in both verbal and written communications 3. Excellent troubleshooting / problem solving skills. 4. Good planning and organisational skills 5. Previous experience of Service Desk 6. Self-initiative to provide great customer service within defined guidelines 7. Desirable ITIL Foundation skills 8. Identify and propose continual service improvements to ways of working and support processes to line manager 9. Experience of using appropriate IT technology, methods, principles and equipment such as: Office 365 Microsoft Office products Citrix Win8 / Win10 Mitel Telephony Systems Active Directory MS SharePoint ServiceNow,
Keyskills :
customer relationssalesinsurancequalityslaoffice 365service deskcustomer serviceactive directorymicrosoft officeitil foundationitilcitrixplanningequipmenttelephonysharepointmitel