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Senior Technical Support Engineer

6.00 to 10.00 Years   Pune   15 Nov, 2021
Red Hat, Inc
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Senior Technical Support Engineer

  • Ensure that customers can get the maximum value from and easily use our offerings
  • Support customers by responding within the designated service-level agreement (SLA) to incoming calls and chat and web-based inquiries about our technologies
  • Investigate and troubleshoot issues, developing solutions for our customers while understanding their business needs
  • Exceed customer expectations by providing outstanding customer service
  • Proactively update our customers and ensure that they are satisfied with our support service
  • Collaborate with other engineers and developers to develop creative solutions for our customers, including product fixes
  • Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
  • Manage customer cases and maintain clear and concise case documentation
  • Participate in case review conference calls with customers when needed
What you will bring
  • Experience with Red Hat Enterprise Linux (RHEL) 7 and 8 administration
  • Experience with any virtualization platform like KVM, Red Hat Virtualization, VMware, or HyperV
  • Understanding of the Red Hat OpenShift Container Platform and Kubernetes architecture and administration experience across all working components
  • Experience with Podman and other containerization technologies
  • Basic understanding of storage like network file system (NFS), internet small computer system interface (iSCSI), and fix command (FC) and File Systems like EXT4, XFS, etc.
  • Good understanding about Linux networking
  • Excellent Linux administration experience
  • Advanced troubleshooting and debugging skills with a passion for problem solving and investigation
  • Demonstrated first-rate customer service experience or prior technical support experience; desire to go above and beyond in assisting customers
  • Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support
  • Willingness to learn new open source technologies
  • Commitment to providing the best customer experience possible
  • Ability to deal with rapid change and limited structure
  • Excellent reading and writing language skills in English; fluent verbal and written language skills in English are a plus
  • Red Hat s offering certification, e.g., Red Hat Certified Engineer (RHCE) or other relevant certification is a big plus
  • Scripting or programming experience in languages like Bash, C, Python, orGolang is a plus
,

Keyskills :
technical supportnetworkingwindowstroubleshootingoperating systemsred hat enterprise linuxred hat certified engineerred hat certified engineer rhce

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