Service Delivery Analyst I

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associates Degree Travel Percentage : 0%Are you curious, motivated, and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the teamIn today s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.What you will be doingThis position works with top investment banks, Brokers to design technical and functional solutions and implement products in the Post Trade domain, enable client changes, enable professional services solutions; provide presentations around solutions; support estimations, respond to RFIs and RFPs around the services provided, while working with sales.What you bring:Knowledge / Experience

• Hands on knowledge of Windows server, Microsoft Windows OS, Microsoft Sql Server, Microsoft IIS , JAVA
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner
• Responsibilities include Monitoring daily imports Deploying Software releases to our serversDaily support of our Products On-Call Rotation shared by Team Members
• Requires advanced working knowledge of FIS systems as well as the industries in which FIS competes for business
• Ability to understand, apply and explain trade life cycle related concepts
• Ability to handle project commensurate with job expectations
• Ability to analyze and solve problems using learned techniques and tools
• Ability to translate client requirements to technical specifications and communicate to technical staff
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Knowledge of the financial services marketplace
• Provides technical support activities for a hosted application in Prod processing environment.
• Installs, deploys, maintains, and supports application/source code and/or its components and subsystems including third party software.
• Detects, diagnoses, and reports related problems.
• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
• Provides technical assistance to programming staff in the analysis of application software amends, performance, and resource consumption.
• Creates and maintains complete documentation relative to the support of application software.
• Provides twenty-four-hour support for applications and supporting software including on-call support.
• Provides consultation to internal users with regard to software capabilities and use.
• Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
• Assists development teams in requirements definition, system design and delivery of projects.
• Verifies technical specifications for development projects.
• Acts as project POC with liaison/ development teams and Services Delivery teams for deployments of projects.
• Assists client support with development of internal and client directed communications related to incidents, problems or known errors.
• Plans and supports application specific disaster recovery activities including development and maintenance of documentation.
• Conducts production support validations/certifications and accepts turnover from development.
• Provides standardized operational reporting metrics to business as well as information technology management.
• Monitors and maintains product availability, capacity and performance for products based on defined service level.
• Provides support to the application security functionality and related administrative and audit services.
• Participates in change management reviews, confirmation of changes implemented and validate associated documentation.
• Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times.
• Other related duties assigned as needed.

Skills

• Must be very knowledgeable in.Microsoft Windows OSMicrosoft Sql ServerMicrosoft IISJAVA
• Remote App Support
• Installation, tuning, administration application controls, Advanced Active Directory/ Group Policy: troubleshooting, creation of GPOs, account security etc.
• Knowledge and experience in IIS management, troubleshooting and tuning
• System health monitoring with PerfMon, particularly of IIS. Data Security concepts, particularly safe data handling and IIS safeguards
• Ability to configure SQL / Oracle client connectivity configuration and troubleshooting
• Understands networking, TCP/IP, Firewall and routing concepts, network masking
• PowerShell, VBScript and advanced batch file creation.
• File Transfer protocol
• Data Warehouse fundamentals

QualificationsBachelor s degree preferably IT or related field or the equivalent combination of education, training, or work experienceCompetencies

• Fluent in English
• Excellent communicator ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail track record of authoring high quality documentation
• Organized approach manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team
• Willing to relocate / travel if required (no more than 10% possibility)

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor s 500 Index.FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

Keyskills :
informaticaanalysiscustomer relationsdata analysisdeliverymicrosoft sql servertrade life cyclesql serverwindows oslife cycledata securityequity marketsystem designoracle clientwindows server