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Service Delivery Manager

5.00 to 8.00 Years   Pune   05 Jul, 2021
Fidelity National Information Services, Inc
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelors Degree Travel Percentage : 0%Are you curious, motivated, and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the teamFIS Asset Management solutions help institutional investors, hedge funds, private equity firms, fundadministrators and securities transfer agents improve both investment decision-making and operational efficiency, while managing risk and increasing transparency. FISs solutions support every stage of the investment process, from research and portfolio management, to valuation, risk management, compliance, investment accounting, transfer agency and client reporting.What you will be doingLeading the service delivery team for delivering application management services for FIS SaaS products hosted on public and private cloudEnsuring the service delivery support coverage in various shifts and related handover between service delivery teams spread over multiple geographiesBeing a single point of escalation for the service delivery team for any client and stakeholder escalationsBeing a next level technology support for providing key resolution to the major incidents and driving major activities such as disaster recovery and project tasksCollaborating and engaging with stakeholders such as client experience, development, professional services, central cloud, and infrastructure management team for ensuring the FIS platform availability in defined service level commitmentsManaging day to day service delivery operations / activities using prescribed FIS best practices ITIL based process and ensuring all service level requirements are achieved in all service delivery processes i.e. Incident management, Problem management, Configuration management, knowledge management, Change managementManaging the portfolio of technology projects with the help of project team ensuring regular communication with stakeholders and ensuring deliverables in defined timelines.Ensuring compliance with organization policies, procedures by team members in the day to day support / activitiesProviding inputs, metrics, and other information as necessary to perform enterprise resource capacity planningBeing responsible and accountable for onboarding, engaging, developing and retaining talent for the service delivery functionsWhat you bring:Knowledge / Experience

  • Extensive experience of financial software/service solutions delivered on a hosted and managed basis including IMS, AMS and BPaaS.
  • Proven application and infrastructure operations experience
  • Expertise in improving the service delivery using service improvement programs
  • Experience of service level frameworks
  • Exceptional customer service ability which includes, but is not limited to, prompt client responses, strong problem solving, and an ability to successfully work with technical and non-technical customer base
  • Competent in best practice principals of risk, information security and compliance
  • Knowledge of the financial services marketplace
  • Experience in a global, multi-site, multi-customer environment
SkillsMinimum 13 years of applied experience dedicated in service delivery management within a complex technical, functional and project focused enterprise environment. And minimum 5 years of relevant experience in managing and driving service delivery team.Exposure in leading the enterprise platform support teams with various skills such as system and network, MS SQL Server, Citrix XenApp, Windows Server Administration, Azure, and application support and operation.Hands on exposure and experience in Azure, Windows Server, Active Directory, Jenkins, Ansible and Terraform.Expertise in troubleshooting platform issues in medium to large scale application environmentProven experience in people management, owning responsibility with a medium size team as well as owning delivery and results of the project requirements. Ideally global, multicultural, multi-location organization.Must have excellent organizational skill even when under pressure.Excellent verbal & written communications skills required.Ability to work effectively in a global team environment as well as independently.QualificationsBachelor s Degree or work equivalent desired.ITIL Foundation and professional level certification highly desiredWhat we offer you
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A broad range of professional education and personal development possibilities FIS is your final career step!
  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities
With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor s 500 Index.FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

Keyskills :
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