Service Delivery Manager

9.00 to 14.00 Years Pune 31 Mar, 2023

PERSONAL NETWORK Hiring For MNC Client of PERSONAL NETWORK

Job Location	Pune
Education	Not Mentioned
Salary	Rs 8 - 18 Lakh/Yr
Industry	IT - Software
Functional Area	Operations Management / Process AnalysisIT Operations / EDP / MIS
EmploymentType	Full-time

Job Description

Im #hiring. Service Delivery Manager for PUNE LocationAbout CLIENT : A Global Leading professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.POSITION : SERVICE DESK / SERVICE DELIVERY MANAGEMENT / ITIL - Incident Management / Problem ManagementSERVICE DELIVERY MANAGER / SERVICE DESK - MANAGER / PROJECT MANAGER / OPS MANAGEREXPERIENCE : 7 to 16 YearsQUALIFICATION : Any Graduate/ BE / B Tech / MTECH / MCALOCATION : PUNE ( Open to Relocate to PUNE )Roles & Responsibilities :-The role will manage a team of 18-20 membersLEADERSHIPPERFORMANCE MANAGEMENTPEOPLE MANAGEMENTTechnical Skills:Good experience in providing technical support on various M365 features & conceptsGood experience/Knowledge providing support to modern end point environments (VDI/Cloud, etc)Good troubleshooting and administration skills in MS Teams/ OneDrive at the user levelGood troubleshooting on Windows 10 OS & the applicationsPrevious experience in supporting remote Desktop & O365 Infra supportKnowledge of Active Directory concepts preferredProcess Skills: Excellent Analysis and Documentation skillsIncident, Request and Problem Management SkillsSound ITIL knowledgeOperations ManagementSLA ManagementPerformance ManagementCapacity ManagementCALL Uma hidden_mobile for More details about the profileEmail Resume to : hidden_email# #leadership #team #servicedeliverymanager #servicedeskanalyst #jobsinpune #operationsmanagement

Keyskills :
delivery leadershipit helpdeskservice delivery modelsproject managementservice delivery managementservice delivery optimizationops managerdelivery manager

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Service Delivery Manager

Job Description

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