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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software,Sales / BD |
| EmploymentType | Full-time |
Oversee the Service Desk in a professional manner, efficiently using the available resources to deliver consistently excellent services to users To ensure compliance with company policies, standards and processes as documented in the Knowledge Management database. To mentor the Service Desk team, ensuring they are driven to provide excellent levels of service Ensure the team maintain expected standards of verbal and written communication to users Possess demonstrable knowledge of modern IT workplace applications Ensure effective Service Transition and Introduction for new/changing IT services Provide objective performance management and development of the Service Desk team Manage Service Desk resources including the full life-cycle of recruitment, appraisal and disciplinary management Monitor team performance and identify continuous improvement process opportunities Manage weekly Timesheet entry and submission across Service Desk and SML teams,
Keyskills :
salesmisaccountstatbankingit servicesservice deskteam performanceprofessional mannerknowledge managementwritten communicationperformance management