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Service Desk Manager

3.00 to 8.00 Years   Pune   21 Dec, 2022
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
Job LocationPune
EducationNot Mentioned
SalaryRs 5 - 9 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Oversee the Service Desk in a professional manner, efficiently using theavailable resources to deliver consistently excellent services to users To ensure compliance with policies, standards and processes as documented inthe Knowledge Management database To mentor the Service Desk team, ensuring they are driven to provide excellentlevels of service Ensure the team maintain expected standards of verbal and writtencommunication to users Possess demonstrable knowledge of modern IT workplace applications Ensure effective Service Transition and Introduction for new/changing ITservices Provide objective performance management and development of the ServiceDesk team Manage Service Desk resources including the full life-cycle of recruitment,appraisal and disciplinary management Monitor team performance and identify continuous improvement processopportunities Manage weekly Timesheet entry and submission across Service Desk and SMLPlease call for interview scheduling on phone hidden_mobile,hidden_mobile,hidden_mobile/2/3, hidden_mobile Free Recruitment

Keyskills :
active directoryservice desk

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