ServiceNow Architect

Job Description

The ServiceNow Solution Architect (SA) will be part of all the discussions for any client requirement implementation in ServiceNow. This individual will work with enterprise architect, business representatives, process owners, to gather technical, functional, process requirements as needed. The SA plays a key role in identifying the assessment of requirements and possible best suited OOTB modules/functions/plugins needed to meet the requirements. The Architect also involve in providing the plan for implementation strategy with estimated duration. Key Responsibilities include, but are not limited to, Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions Showcasing ServiceNow OOTB capabilities through demos in the context of Telco Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information Provide visibility to the performance and issues across ServiceNow platform Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered Work with Application SMEs to create and validate solutions Participate in Configuration Management meetings Review the data being populated into the CMDB and act as partial owner of the CMDB Qualifications: Minimum of 5+ year experience with ServiceNow Minimum of 2+ year experience in CMDB modelling and onboarding strategy within ServiceNow Minimum of 2+ year experience with ServiceNow CSM Experience in Telcom industry to understand the requirements. Minimum of 8+ years working on a team as part of a large IT organization ServiceNow certified implementation certifications are plus ITIL v3 certification a plus Experience with ServiceNow integrations using REST, SOAP with higher security authentications like mutual auth, JWT Experience working in setting up multiple SSO like ADFS, third party service provider Experience integrating with tools to federate data into the CMDB Strong written and verbal communication Good interpersonal skills, including collaboration, communication, relationship building, and negotiation Listen & speak Dutch/French languages are plus A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to provide best fit architectural solutions for one or more projects. You would also provide technology consultation and assist in defining scope and sizing of work You would implement solutions, create technology differentiation and leverage partner technologies. Additionally, you would participate in competency development with the objective of ensuring the best-fit and high quality technical solutions. You would be a key contributor in creating thought leadership within the area of technology specialization and in compliance with guidelines, policies and norms of Infosys. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Primary skills:Tools->ServiceNow/SNOW Desirables:Tools->Service Now->ServiceNow-CSM,Tools->Service Now->ServiceNow-HRSD,Tools->Service Now->ServiceNow-ITBM,Tools->Service Now->ServiceNow-ITOM Knowledge of architectural design patterns, performance tuning, database and functional designs Hands-on experience in Service Oriented Architecture Ability to lead solution development and delivery for the design solutions Experience in designing high level and low level documents is a plus Good understanding of SDLC is a pre-requisite Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate,

Keyskills :
problem solvingdesign patternsperformance tuningthought leadershiparchitectural designinterpersonal skillssolution developmentverbal communicationrelationship buildingenterprise architect