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ServiceNow Developer and Administrator

5.00 to 10.00 Years   Pune   28 May, 2022
Bentley Systems India Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaAdministration / Facility / Transport
EmploymentTypeFull-time

Job Description

    The ServiceNow Developer and Administrator will be the primary liaison between Global Business Solutions team and Bentley s User Success Teams and other business groups and help drive improvements to business processes in support technology solutions. This position is responsible for the configuration, development, maintenance, operation, ongoing administration and support of our User Success Platforms. This position is based in our Pune, IN Office. Responsibilities
    • Responsible for administration, configuration, development, upgrades and support of ServiceNow and other User Success technology tools
    • Work with numerous levels of business users around the world to gather requirements, evaluate and translate those into workable solutions in ServiceNow and other applications
    • Understand all facets of ServiceNow CSM such as Agent Workspace, Case Management, Omni-Channel, Customer Central, Workflows, Playbooks, Self-Service, Knowledge Management, Communities, Mobile Agent, Surveys, Analytics, Service Portal etc. and Integration of ServiceNow with other Enterprise Applications
    • Work on integration and data replication between ServiceNow and Snowflake, SAP CRM, SAP ERP, DevOps, Active Directory, Call Center Tools, Identity Management Systems and Qualtrics etc
    • Manage and ensure role-based permissions are in compliance and support user provisioning
    • Validate functionalities after periodic release upgrades, hot fixes and handle the communication on upgrade schedule, impact of upgrade and new functionalities introduced
    • Work with other solution analysts, technical teams on designing the Service Portal, and Integration with other Applications
    • Gather information, determine alternatives, create requirements, functional/technical specifications, estimate development hours, create technical design to meet defined business needs
    • Troubleshoot system problems, investigate, analyze and recommend short-term/long-term solutions
    • Develop product modifications and collaborate with the software vendors for product improvements
    • Define/implement workaround processes, corrective action, communication and system cleanup activities
    • Formulate and execute positive and negative unit test plans and assist in developing system regression and performance test plans for enhancements or new releases in the various test and productive environments
    • Actively expand skills and professional development through training courses and daily interaction with colleagues
    Required Skills
    • Bachelors Degree in Computer Science, Data Science, Business engineering or a related discipline
    • 5+ years of experience on administering, configuring, developing and enhancing ServiceNow
    • Experience in integrating ServiceNow with other applications like CRM (SAP/Salesforce), Data Warehouse, Call Center and Identify Management Tools
    • Good understanding of Customer Service Management initiatives, processes and best practices
    • Customer first mentality with demonstrated ability to improve processes and be a team player
    • Ability to multi-task solution design and deployment, support and on-going maintenance projects and meet deadlines in a complex and dynamic environment
    Job Segment: Engineer, Engineering ,

Keyskills :
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