ServiceNow L2 System Administrator

Job Description

Introduction: This position is for a System administrator responsible for 2nd line support of ServiceNow and ServiceNow discovery, and related Service management offerings within IT Service Management function of GTSM department. This role has key priorities is ServiceNow platform performance and maintain platform for the key users of this application like command center / platform team etc. Ideal candidate should be well versed with different modules of servicenow and able to troubleshoot / analyse the issue and apply solution as appropriate.This candidate will also work collaboratively with the stakeholders, development team and BA s as a part of wider service management product team to provide core platform maintenance and run function. What will you be doing
• Working knowledge of Core Module of ServiceNow (Change Management/ Incident/Problem/CMDB/ Disocvery)
• Proactively works for ServiceNow Platform improvement and monitoring aspects
• Ability to recognize potential and actual issues proactively and ability to find defects and coordinate with engg team for resolution.
• Coordinate with Operations Managers in post-mortem process and provide true timelines, observations and recommendations
• Understand and document the current as is processes and to be processes and then work for continuous Service improvement.
• Ensure implementation of Change Requests and Service Requests
• Handling Major Incidents as per the established process
• Handling System generated Events, user incidents and troubleshooting user issues that are escalated from Level 1 team
• Participation in new module related project work as agreed with manager
• Manage rota (shift work) (24 x 5) and provide on call support on weekends
• Knowledge Management Sharing of knowledge with the peers for self and team development
• Service Improvements The associate will be required to be part of the service improvement initiatives and would be expected to work on the automation and process documentation/implementation
What we re looking for: Good Working experience in following technical modules of service now is MUST
• Experience (minimum 5 years) supporting various modules within ServiceNow (e.g. Change, Incident, Knowledge, Problem, CMDB, Discovery, Security Operations, Service Catalogue).
• ServiceNow web services and APIs
• ServiceNow workflow configuration and flow designer
• Troubleshooting of SN Business Rules, Client Scripts, UI Policies, Script Include, and Background Scripts
• Experience in writing custom JavaScript code to perform adhoc task to reduce manual work
• Experience in implementing Notification using Events and Workflows.
• Experience in implementing and managing single sign on solution on ServiceNow
• Good knowledge of LINUX (RHEL7 +, Windows 2012
• Good knowledge of databases (SQL / Oracle)
• Good knowledge of Java Scripting
Skills that will help you in the role:
• broad understanding of how platforms like ServiceNow delivers ITSM/ITOM solutions to the organisation and able to understand align business requirements to the specific way these are implemented within that platform
• Expertise in creating and maintaining Access Control Rules for securing and providing the right access to the right person/role.
• Experience of administrating toolsets ServiceNow , SN Discovery, Security operations, etc.)
• Reducing Manual using automation script for team.
• Handle stressful situations and personalities and build successful relationships with internal and external support teams
• Expresses self in a knowledgeable and confident manner in stakeholders call or PIR calls
• Articulates Technical concepts in day-to-day situations or in presentations to audiences at all levels
Team Working Works collaboratively with others, achieving a greater contribution by working together rather than alone:
• Works co-operatively towards common goals with relevant colleagues
• Consideration is given to colleagues at all times
• Work involving other team members is coordinated and planned
• Provides constructive feedback, as well as praise and encouragement to colleagues
• Shares information with others and solicits advice
• Views own personal capabilities as a means to contribute to the teams common purpose
• Expresses positive expectations of others in their ability to reach group or team goals
Where will you be working Pune Be More at Barclays At Barclays, each day is about being more as a professional, and as a person. Be More @ Barclays represents our core promise to all current and future employees. It s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyones contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them.Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.,

Keyskills :
it service management3rd party relationshipsrisk management frameworkweb servicesaccess controlbusiness rulescommand centerrisk managementchange requests