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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
We are on a mission to rid the world of bad customer service by mobilising the way help is delivered. Today s consumers want an always-available customer service experience that leaves them feeling valued and respected. Helpshift helps B2B brands deliver this modern customer service experience through a mobile-first approach that changes how conversations take place, moving the conversation away from slow, outdated email and desktop experience to an in-app chat experience that allows users to interact with Brands on their own time. Through our market leading chatbots and automations, we help brands deliver instant and rapid resolutions. Because agents play a key role in delivering help, our platform gives agents superpowers with automations and AI that simply works. Companies such as Brex, EA, Square, Tencent, Supercell along with hundreds of other leading brands use the Helpshift platform to mobilize customer service delivery. Over 820 million active monthly consumers and are enabled on 2B+ devices around the world with Helpshift.Some numbers which illustrate our scale:* 85k/rps* 30ms response time* 300 GB data transfer/hour* 1000 VMs deployed at peakAbout the Team:If you have ever used any messaging product, you can imagine the complexity of building such an application at the scale of 100s of millions of active users per month ! Now imagine building a messaging application which is also talking to a JIRA like ticketing system and the huge challenge of managing state while giving the user a smooth chat experience. Now throw in the fact that since we are an SDK, we dont use any off-the-shelf third party libraries to build all of these complexities. And we are installed on more than 2 Billion mobile devices. The Consumer Experiences team solves these challenges and more.About the Role:
Keyskills :
javasqljavascriptsql serverjquerymac osbuild toolsdata structuresversion controlcustomer serviceweb technologiesoperating systemsregression testingtechnical compliance