Solution Design Owner, Field Service Management solution

Job Description

KONE s vision is to create the Best People Flow experience by providing ease, effectiveness and experiences to our customers and users. In line with our strategy, Sustainable Success with Customers, we will focus on increasing the value we create for customers with new intelligent solutions and embed sustainability even deeper across all of our operations. By closer collaboration with customers and partners, KONE will increase the speed of bringing new services and solutions to the market.KONE Technology and Innovation (KTI) is where the magic happens at KONE. Its where we combine the physical world escalators and elevators with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day. We are on a mission to expand and develop new digital solutions that are based on emerging technologies.KONE IT is part of the KONE Technology and Innovation (KTI) unit with an aim to help KONE people to perform at their best.We are now looking forSolution Design Owner, Field Service Management solution to strengthen the Field Service Management (FSM) and Konect & KFM solutions. FSM is a next generation customer centric solution, built in co-creation with Salesforce using the field service product. Konect & KFM are similar field service solutions, but in wide production usage and in mature mode.You will be responsible for understanding business requirements for both and translating them into functional specifications, thus ensuring the continuous development for them. You ll be working with other internal and external experts to ensure fit for purpose designs that are aligned with KONE IT architectural principles..Main responsibilities Run the business requirement analysis process with Solution Owner, business stakeholders, process owners and vendor developers and help to prioritize business requirements for coming releases Participate in creation of the Solution Roadmap with the Solution Owner and business stakeholders. Formulate business and process requirements into information system concepts and functional specifications Review, estimate, and design solutions/functionalities of business requirements and approve the design when done by others Have ownership of required solution documentation and related KONE Way documents by compiling, reviewing and maintaining them Responsible for the data and application architectural compliance in collaboration with Architects and solution design consistency in collaboration with Configuration Owners or other equivalent technical roles. Support the User Acceptance Testing Have full design ownership of Konect & KFM areas including the physical data model, and share the design ownership on FSM. Participate in global development projects and continuous development to ensure that the built solution meets business requirements while maximizing use of standard functionalities Guide the application support to solve complex problems and support business processes when needed Collect end user feedbackRequirements for the role

• University level degree or equivalent
• Minimum 5 years of work experience in customer and/or technical help desk and related IT.
• Experience in concepting functionalities in Salesforce platform (Field Service Lightning), or, experience of in Field Service Management related software projects and operations. Understanding Field Service conceptually is key in performing in this role.
• Experience and knowledge of supplier integration is favourable.
• Excellent knowledge of Salesforce related technologies, data model and interfaces with particular focus in Core Field Service features. Knowledge in scheduling and optimization from SF managed package or field service mobile technologies is a plus.
• Solid field service business process understanding
• Strong analytical, conceptual thinking and problem-solving skills with the ability to translate business requirements into functional design
• Strong communication and interpersonal skills supporting good relationship building with business stakeholders and peers
• Fluent communicator in English

We offerKONE is building up a unique community, aiming to provide the most advanced People Flow solutions for its customers and lifting the customer experience to the top. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual and where we share actively ideas. Sustainability is an integral part of our culture and a daily practice. We are proud to offer a range of opportunities that will support you in achieving your career and personal goals and enable you to live a healthy and balanced life. We believe in improving performance through inspiring, engaging and developing our peopleAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.,

Keyskills :
business requirement analysisfield servicesolution designuser acceptancesoftware projectsinformation systemapplication supportrequirement analysisdevelopment projectsrelationship buildingbusiness requirements