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Sr. Officer

1.00 to 0.00 Years   Pune   18 Feb, 2021
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD,Administration / Facility / Transport
EmploymentTypeFull-time

Job Description

Job InformationJob TitleAssociateOrg RoleBusiness UnitIndia Human Captial Management (HCM)Service Delivery Model (SDM)9 Workforce Adminstration (WFA) & talent ; 10 PayrollOrg LevelAA ( Entry)ScopeSummaryThe Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams.ResponsibilitiesShould have minimum 1 years of experience in Payroll.Should be able to process payroll inputs received from the client.Should be willing to learn new tasks and perform them regularly.Should be willing to work in any shift.Should be able to take up the MIS activities whenever required.Should be able to handle escalations from the client and provide necessary response.Should be receptive to feedback and improve accordinglyWill be responsible to call employees and clients as per the requirementsShould be able to handle customer call and if required be able to call client or customer.Prior experience in Payroll will be an added advantage ( preferably US / Canada payroll)Primary responsibility would be to work on client emails and process the pay data into the payroll system.RequirementsCompetenciesPassion for results:

  • Be committed to perform the job to the highest possible standard
Client Centricity: Ask questions and show keenness to understand client perspectiveMeet timelines with minimal or no escalationDemonstrate responsiveness to client needs and requestsEffective Communication:Listen intently and ask questions to clarify understandingUnderstand given data and structure further communication based on the understandingCollaborative Working:Work well with colleagues from different parts of the organization.Make changes in own way of working for the benefit of the client, organization and other relevant stakeholders.Problem Solving & Decision Making:Seek and analyze data and information pertaining to the issue at handDisplay a sense of urgency in accomplishing goals and takes actions to ensure results.Learning Agility:Demonstrate eagerness to learn on the jobApply learned concepts and skills on the job with guidanceSeek necessary help to deliver results in new and ambiguous situationsExecution Excellence:Clearly understand work expectations & prioritize critical activitiesEducation & SkillsExcellent communication Skills (Verbal and Written)Customer CentricityGood MS Excel/PowerPoint skillsAbility to get into micro level details if requiredWork ConditionsFlexibility to work 24*7 shift timingsOccasional extended work hours to meet business needsMobility across client teamsWillingness to sign a service agreement at joining and before every overseas travel / assignment/Training,

Keyskills :
milestonesknowledge process outsourcingprocess excellencemanagementadministrationresponsivenessmiscommunication skillspayrollbusinessclarifyprocess migrationbancassurancecentricitycommunication

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