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Staff BSA Salesforce Support

5.00 to 10.00 Years   Pune   25 Nov, 2021
SpadeWorx Software Services
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

Roles and Responsibilities: As a Salesforce Business Analyst, you will be part of a team responsible for supporting/maintaining the systems used by Sales, Legal and Marketing teams. In this role, the key responsibilities would be to work on incidents raised by end-users. Key roles and responsibilities include:

  • Work with end-users on the incidents raised for any system issue, request, and inquiry.
  • Fix the issues related to SFDC configuration and simple development issues
  • Work with the development team on complex development issues and drive those to closure
Experience:
  • Must have a Bachelors Degree completed
  • At least 5 years experience as a Business Analyst is a must with overall IT experience more than 8 years
  • Hands-on experience configuring Salesforce administration and configuration is a must
  • Basic knowledge of Salesforce development (Apex, Triggers, Lightning) is a must
  • Knowledge of Sales Cloud functionality is a must
  • Strong analytical, presentation, communication (written and verbal) skills are a must
  • Must be flexible to work in different time zones.
  • Knowledge of ITIL processes is a must
  • Ability to juggle and prioritize multiple tasks within a collaborative team environment
  • Demonstrates flexibility and willingness to do what it takes to get the job done
  • Drive and desire to learn and grow both technical and functional skill sets
  • Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
, Roles and Responsibilities: As a Salesforce Business Analyst, you will be part of a team responsible for supporting/maintaining the systems used by Sales, Legal and Marketing teams. In this role, the key responsibilities would be to work on incidents raised by end-users. Key roles and responsibilities include:
  • Work with end-users on the incidents raised for any system issue, request, and inquiry.
  • Fix the issues related to SFDC configuration and simple development issues
  • Work with the development team on complex development issues and drive those to closure
Experience:
  • Must have a Bachelors Degree completed
  • At least 5 years experience as a Business Analyst is a must with overall IT experience more than 8 years
  • Hands-on experience configuring Salesforce administration and configuration is a must
  • Basic knowledge of Salesforce development (Apex, Triggers, Lightning) is a must
  • Knowledge of Sales Cloud functionality is a must
  • Strong analytical, presentation, communication (written and verbal) skills are a must
  • Must be flexible to work in different time zones.
  • Knowledge of ITIL processes is a must
  • Ability to juggle and prioritize multiple tasks within a collaborative team environment
  • Demonstrates flexibility and willingness to do what it takes to get the job done
  • Drive and desire to learn and grow both technical and functional skill sets
  • Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
,

Keyskills :
microsoft wordsoftware servicesbusiness analysisitilsfdcwordsalesexcelcloudbasicvisioclosuresoftwarebusinessanalysismarketingsalesforcepowerpointanalytical

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